HMS Home Warranty is a Scam
Bought a new home. Inspector told us the boiler reached it lifetime but was
still working. We decided to get a home warranty to cover us if the boiler
were to give up within the first year. We acquired the house and everything
was fine, for a week. After that, we started smelling fumes from the boiler
room. The carbon monoxide detector went off. We called Orange & Rockland
utilities, they verified it was not a gas leak. We then called HMS got a claim #
and had "Mr. Plumber" look at it today. He said we needed to replace the
boiler asap since it is dangerous. He then called it in to HMS. They said that it
was a pre-existing issue and they will not cover any of it. We are now doing
the replacement with our own plumber at our own expense. HMS, in my
opinion, made us feel secure when they in fact didn't provide the service
they were selling. It is very convenient to say it was a pre-existing issue
because then they don't have to pay anything. I am canceling my service
with them and hoping they refund my money. I would like for you to do
something about this company. They should be required to do inspections
before placing a warranty on homes. Otherwise they can get out of
everything. I wish I would have known this earlier.
I called them today to see if they got my cancellation request. They did. I asked them how much it was going to be and they told me a number that was almost 50 dollars less then I calculated. They charged a $25 cancellation fee, a 10% misc fee of the total purchase and the prorated amount for the days I used it.
I filed a complaint with the Better Business Bureau and will definitely tag this cancellation garbage when they get back to me.
BOTTOM LINE: Don't use HMS Home Warranties
Posted by Ronnie (CTO) at January 8, 2008 12:57 PM
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