RustyBrick Web Technology Blog

Hey, I sprung a leak too. How did you finally get in touch with Sunbeam? Right now I am searching for the origin of the the leak, seems to have something to do with the hot water feed.
Just curious as to where your leak was, maybe some kind of recall is in order.

Thanks

I have a personal one for the house. First time used and all the water came out all over the place. Now that I see your posts, I am seriously unhappy about this. Any contact info is much appreciated.

Just call the number on the cooler, they will replace it.

I am sorry but all the old comments left here (about 100+) were lost in a server crash.

The cold water dispenser handle broke. How can I get a replacement. Hot and warm water works good, but I can't get the cold water to dispense.

My cooler leaks too - prev comments mention sending back parts for a refund - i dont have the original reciept - will they help me?

I too had a leak in my sunbeam water cooler, and I have been trying since Jan. to get the part I need. I think Sunbeam sux. Guess I'll take it back to Home Depot and raise hell.

I purchased a Sunbeam Water cooler at Fred Meyer August 2004. The model is 0200 as list on box or KR2-5-26CH3. After 8 months the inner receptical warped and when I came into work water was all over the place. I contacted Sunbeam about a replace part and I was told it was on back order and I would receive it in four weeks. After four weeks I still had not recieved the part so I called them again and they told me the last person I talked to was mistaken and it would be another 4 weeks. After 9 weeks I called them again and they still say the part is on back order and it would be until October. I talk to the rep's supervisor and she said the rep. was mistaken it would only be until the end of June. I talked to her supervisor and she said I could get a refunded with depreciate. I asked what she meant and she said that it meant they would only give me a refund for the portion of my two year warrant that I had not used, but not a full refund. I tried to take it back to Fred Meyer in the original box, but they said it had been too long. Does anyone know where I can buy a Sunbeam part without dealing with Sunbeam. I will never buy another Sunbeam piece of junk #!#! again. Can you help?

I also has a Sunbeam cooler, after 6 months all of my 3 nozzels broke. Could not find a replacement yet. Any help will be much appreciated.
For the solution, I just put the handle of a tea spoon (or something hard that fit into the hole) into the crack and pull it upward in order for the water to come out. So far, I still be able to get hot / cold water. But I just hated that all of the nozzels broke easily.

Purchased a Sunbeam Water Coler from Home Hardware(canada)
for was Wedding Gift for my daughter. It sprung a leaking and water all over the floor. Apparently this is a common problem.
y daughter lives in USA. How do I apply fot Refund.

Thank You

Hey I bought this dispenser to and the dam thing broke down on me to. Mine also leaked and the knobs would release water only when they felt like it. Eventually it just stopped working. There definitely should be a recall on this product. It also made weird cracking sounds on the back and who knows what they may do.

I purchased Sunbeam water dispenser at Home Depot in Miami Lakes, Florida. It has been leaking since January, 2005. I have tried unsuccessfully to contact Sunbeam 800 number. It is always busy. I need a refund for this defective machine.

I am constantly bying small bottles of water.

I too am experiencing a huge leak. My cooler's handle broke. Can't find anyway to get in touch with anyone at Sunbeam - don't have the receipt anymore. I am stuck with the piece of crap.
jdavis, l'ville ga

My machine has been working okay but I ahve replaced the handles on several occasions. Maybe because the repair department is located in Canada is the reason it is so difficult to get parts. Any one with an old machine that would like to sell me their baffle let me know?!

Sunnbeam Water cooler leaked all over our floor appox. 3 1/2 gal. With 3 spigot unit and a fridge, Not sure how to get hold of Sunbeam to get it fixed.

My Sunbeam water dispenser started to leak from the hot water tap month ago. It flooded my family room tiwce. How can I get it fixed? How can I contact the company ?

We are on our 3rd Sunbeam watercooler, you think I would have learned. After reading all of the posts I now see that they have a real problem and should recall this product. Our first unit was noisy and then the heater stopped working. Sunbeam refunded after supplying them with the original receipt and returned parts. The second got hot,overheated and leaked and flooded our kitchen. I have recently heard from friends they too have had similar problems with over heating and leaking. Thank God no one has been hurt. This product needs to be recalled.

I am also having trouble with my Sunbeam water cooler. It has a warped receptacle and let the water leak all over my kitchen.

In November of 2005 I sent in all my paperwork for a full refund on my defective Sunbeam water cooler. It is now 3/15/06 and still no refund. I have spoken to them numerous times and always they have an excuse---the check is in accounting---the checks had to be reissued. It is now over 4 months. The best thing is to not deal with Sunbeam!!!!!!!!!!!

Well...I'm sitting here on hold with Sunbeam for a half hour now! I just need a replacement knob and from what I'm reading here -that may not happen. Did anyone ever find a way?

Good news? Nicole finally took my call and claims I'll receive a replacement handle in 4-6 weeks. I've had my cooler almost a year so, it cost me around $10. Good Luck!

I am not sure how this got over here, it should be over here. There was a server crash that may I mixed up the two blogs. Oh well.

How much is an original sunbeam water cooler? I got one from a friend but need to know the price of one to buy another one.

My Sunbeam water cooler stopped heating the water so I called Sunbeam too. I had to send the 3 pieces they asked for too, this was in Dec.2005. It is now April,2006 and I have not received it yet. I called them twice and each time I got a different story, first she told me the machine for writing the checks was broke and I should have my check in two weeks, the second time I called was four later and I was told there was a mistake with the checks and they would have to be reissued and if I don't receive it by the end of April to call them back with a ref.# she gave me. Something just doesn't sound right.

I purchased a sunbeam watercooler from Zellers,Both the hot water tap and the room temperature tap broke off. The worst thing however was that the hot water somehow came out the cold water tap and burned my little grandson's mouth. I contacted Sunbeam and they wanted the receipts and the ul sticker and they would refund my money. That was six months ago and I haven't heard from them since. Has anyone ouy there ever received a refund from them. Needless to say ,it will be my last purchase from them.Can anyone suggest a good wateecooler.

I have a Sunbeam Model 0209 cooler I purchased April 09, 2006. After using it for two days, the water tasted very odd. It seemed to taste like "plastic". also, there was a distinct odor along with it. I put vinegar several times in the cooler, with no success. Please, if there is a solution, please inform me. Thank you. J.D.

I purchased the YLR2 model last week and am already having problems with it. The compressor keeps shutting down and the water gets luke warm very fast and stays that way. After sitting on hold for 40 minutes, customer service told me that the thermostat isn't supposed to be turned up past the half way point. Huh?? So they put a dial on this thing that's not supposed to be turned up all the way or it breaks the machine? Whatever Sunbeam. This thing is going back to where I bought it. Hopefully before it starts leaking everywhere and the knobs fall off.

Oh and the plastic flavored water might be coming from an old water bottle that's had water in it for too long. Switch brands of water. It should go away. I got the plastic flavor from Deer Park water. I switched to another brand and it went away.

I just purchased a Sunbeam water cooler. After a few minutes of plugging it in, it caught on fire. I'm glad it happened when I was home. We returned it to the store and got a full refund.

subeam is a rip-off do not buy there products customer service is lacking to, paul

Hey I have not had any issues with my cooler except the hot water handle just broke, I found a replacement set made out of aluminum on E-bay for < $6 on ebay.

I have had my Sunbeam hot and cold water dispenser for a couple of years and really use it everyday, and now the red and blue dispensers are broke off. HElP !!!!!

I bought a sunbeam water dispenser and the cold stopped working after two months of use. I don't have the original reciept so I didn't know if I can take it back. Sounds like Sunbeam has a lot of difficulties.

My husband is an attorney in New Jersey who has had the same problem with our sunbeam. He mailed a check of $10.00 for the knobs 2 months ago. After reading these posts he is considering a class action suit against the manufacturer. Is anyone interested.

I just brought my cooler home and after letting it sit for the reommended 10 hours, we plugged it in and the sound of the compressor could wake the dead. i will call there tomorrow, but after reading all of these posts, i want my money back. did someone say class action suit?

I too am having difficulty with my sunbeam water cooler that I purchased about 3 years ago. All the dispensers broke and now there is water all over the floor. I called Sunbeam today and they said there is a part that cost $20. The part is under the water bottle, and the spouts are 2 for $10. I would have to call back in Oct. as there computer cannot accept charges now. Then I would have to wait 4 to 6 weeks to receive the parts. What is going on with them. I just may buy another kind of cooler.

I purchased a SUNBEAM 3 temp water cooler from Home Depot in Coral Springs FL. It seems it is no suprise that the hot and cold water handles have broke. I did see the alumium handles hand made by someone on ebay but the look cheap and his shipping is expensive. $3.95 each. I have searched everywhere for these handles. Anyone find a SUNBEAM product that works????

I too purchased a Model YLR2-5-87H3, from K-Mart( what was I thinking)After two years the Red HOT water Dispensing spigot handle broke( Same time as the warranty ran out...Hummm!!) I too have spent HOURS!!! with Customer Service ( thats a joke) I was told that the spiogts are on backorder (no suprise, after reading all the other comments) I was told that I could place an order now(9/19/06) and after the first of October I could call back and pay for them with a credit card (WTF). The number to call is 1-800-890-4076- ELITE CLASSICS,(bring your lunch...expect to wait!!) .
I too have had water leaks and I found that the center stem on my dispenser ( the post that the water jug fits onto) had loosened slightly, from rotating the water jug while on the dispenser. I Removed the water jug and hand tightened the stem and it cured the leaking problem.
Also while wating for my replacement spigots to arrive. I swapped the white spigot core , by twisting off the valve core just under the broken handle ( not the whole spigot assy) for the broken red one. It works just fine.NOTE; THERE IS NO SAFEY CATCH TO PREVENT SMALL KIDS FROM DISPENSING HOT WATER...NOT RECOMMENDED FOR THOSE WITH SMALL KIDS.

I have been in touch with Sunbeam several times since July/06. My cold water lever broke off, and have been promised one to be shipped since August. Now they are telling me it will be the end of October. What a bunch of losers. When the guy told me they were so backed up with backorders for these levers, I told him that should tell them something about the crappy levers, and at the very least supply extra levers to the stores that sell the coolers, so we wouldn't be so inconvenienced for so long. I might just try Ebay and get some metal levers. It doesn't sound like I am going to get anywhere with Sunbeam.

I called today to get a replacement cold water leaver. I live in Toronto. Its a 4 hour drive. They said it will take 4- 6 weeks. I told the lady i could walk there in less time than that. It shouldnt take this long. SUNBEAM SUCKS!!! Im not one to complain but how long does it take to put a spigot in a box and slap a stamp on it??
SHEEEHS

Wow I thought parts would be easy to find, but I have found it easier to find people with problematic coolers.(crap.I know now never to give or receive these items as wedding gifts,lol. Recall the lot of them I say!

My company purchased Sunbeam water cooler without a hot water dispenser about 8 months ago. Model # YL2-27CH2. The water has been tasting funny for a while and now the cold water dispenser is not working properly, the water is coming out room temperature. I was on the phone with the 1-877 number and I have not been able to get in contact with anyone. I'm trying to locate the manual. Could anyone tell me what i could do in this case and if you have the manual could you please forward it to me at tkiernan@ficompanies.com. Thanks

you're all just bunch of sissies...

I have a ylr2 and the hot water handle broke also the compressor has always made an awful noise they said it was normal for this I am interested in a class action suite if it is filed

I Also have a sunbeam three handle machine hot's broken off and machine makes horrible sounds will never buy one again or any sunbeam product

My cooler has all three water handles broken. Other than that, the cooler has been great.

SUNBEAM SUX!!!!!!! this is my last of 2 they leak i have a pizza shop and a bussiness to run no help what so ever so now i keep it at the store with a big sign on on tell my hundreds of customers that come in every day DONT BUY THIS JUNK!!!!

I managed to take my blue knob for the Cold Water System ( the blue one ) and make a 3D mould of it with our 3D injection mould, made many more seems to work fine i re-enforced the area where there is more stress on the nipple part. Sunbeam can kiss my ASS. You spend $300.00 cdn on a water cooler and it's murder when you need parts.

I had the blue faucet break and ordered one from Elite Group on 11/30/06 and this is 1/10/07 and have never received order thopugh credit card charged when ordered BEWARE OF SUNBEAM

I purchased a sunbeam water cooler filtration system only a year ago and now I cannot find the replacement filters anywhere! The stores have said that it probably is not being produced anymore! So I have contacted Sunbeam about 9 times and they keep giving me a phone number that is ALWAYS busy and when I e-mailed they said to give them my number so I did and that was 3 months ago!Stay away from Sunbeam.

i got 2 coolers for free and both work great.1 needed apart and i got it in 8 days.only cost $20 for the part from sunbeam.don't know what ur probs are. sunbeam rocks

My sunbeam water cooler is two years old, and the water stays at room temperature, but the fridge is at 32 degrees f. after looking at all the other problems, I guess I am lucky. This is the first problem with it. Any suggestions on what to do? Inclined to buy another manufacturer's product.

I too have a 2 year old sunbeam YLR2. the cold/blue handle broke off and I guess I will have to get in line for another one. The thing has always been noisey (can't tell if it's running or my furnace) I think it still works can't get any water out to check though...

my cooler leaked and warped my laminate floor -
bought a new one 0255 and the water tasted like plastic - replaced it and still the same - not the water - even used tap water and it tastes like plastic - FED UP! timmins, ont. canada

ANSWER: RETURN TO STORE AND STORE CALLS THIS NUMBER: 1-866-631-2031………..It worked for me and I got my money back!!!!

My wife gave me my Sunbeam water dispenser for my birthday in May 2005. We drink tons of water, it was working great, and we loved it. Then, in December 2006 I came home from work with water all over the floor (a full 18L jug). It wasn’t the taps; the tank leaked!!! Called the toll-free number (Prestige Home Comfort licensed to manufacture Sunbeam products in Montreal) and could not get through at all. So, I searched hard on the internet for another non-toll-free number for Prestige Home Comfort and finally found one 514-383-4720. I called it and the lady was very rude and told me to call the other line. So, I tried to get through for a couple of more months calling the other line; with my water dispenser sitting in a large bucket cause sometimes it leaked and sometimes it didn’t. Finally, knowing the 2 year warranty was going to end in May, I called the 514-383-4720 number. Got the same nasty lady (totally remembered her voice and attitude). I asked for her full name but she wouldn’t give it to me. I asked for her supervisor…finally she transferred me to the one in charge. This person was much better. He said he would replace it. Since I didn’t have the receipt (it was a gift), he asked where it was bought – some stores have an understanding with Prestige that the customer can take back the product and Prestige will reimburse, even without the receipt. The store has to call 1-866-631-2031 to confirm. Anyway the store was great (Atlantic Superstore, a division of Loblaws) and I got my money back. The guy at the store said he has seen these machines break a lot!!! I think if you got it at Canadian Tire, I don’t think they have the understanding with Prestige that I mentioned.
LET ME KNOW IF IT WORKS!!! ALSO, CAN ANYBODY SUGGEST WHAT ONE I SHOULD BUY??? (DEFINITELY NOT SUNBEAM!!!)

Great. I was searching for parts for my Sunbeam cooler and found this. Your photo is identical to mine. And I guess it's my last Sunbeam product. NO parts anywhere. Thanks for makeing my search ed quickly...sorry you had to go through all that to get your money back.

Albert

Found: a source for Sunbeam water dispenser replacement hot water faucet.

My local Sunbeam authorized repair shop said we must get this part direct from Sunbeam. Sunbeam said this is handled by a contractor, Elite Classics, in Montreal, 1-877-383-6399.

I phoned on a Tuesday mid-day, and was kept waiting for a real live person for 35 minutes. (That's okay, I put the call on speakerphone and kept busy while waiting.) Finally a person answered, and my order was taken. Seven weeks later, it came in the mail.

Some points to consider:

* This was a hot water (red) faucet for a three-faucet white dispenser. They may not carry all models.

* They do take VISA.

* 90% of the US$7.00 cost was S&H. Consider buying two of the replacement item, for cheap failure insurance.

* Your mileage may vary.

just bought sunbeam two weeks ago, taste like plastic, went through 3 jugs already, I will be returning I should have known, was on sale for $59 at home depot...Wal-Mart here I come

I called 1-877-383-6399, I got real person after 20 min. They the ONLY people who has any parts for the coolers. it takes 3 weeks for the delivery (this is expedited mail by Canada Post). Hot water nozzel cost me $17.40 with S&H. This would be last time i ever bought Sunbeam.

i didnt buy the sunbeam water cooler, i bought mine from lowes, but i did get a sunbeam personal water filtration system-J3000. its a refillable water jug with 3 filters in it, mainly i got this because of the refillable part, but this being the first night we put it together, the filters leak from the gaskets so the water that goes into the cooler is only partly filtered, i just got this from k-mart dummy me bought it without making sure there were replaceable filters for it. which i can not find anywhere, i'm not even gonna try the Phone #'s probably not point see what happens with the emails....doesnt seem right that any store can sell something at full price that is outdated or no longer available anywhere.....

Just bought a sunbeam 0255 and you are right the water does taste like crap. haven't tried it on its own so i didn't notice. but my biggest complaint wouldn't even be that, it would be the fact that its flow rate is about 2 cups a min and takes like forever to fill a water bottle. Back to home depot tomorrow!

We just got the model 0255 over this past weekend and the water tastes discusting!! I was going to contact Sunbeam but after reading all of this info I am just going to return the piece of junk before it is too late!!!

as a small appliance repair shop here in denver, i have to repair or try to repair small appliances, and have found that many parts are generic to each other, the Grainger company do carry some spigots,taps, or nozzles whatever you want to call the some modification might be re quired. sam

ALERT!!! Please DO NOT call the SCAM 800/877 numbers posted here under the name of Elite. Unfortunately, I'm one of the victims! I bought 3 red knob (since they broke so easily!) paid in full and waited for over 2 months. When you place the order, they will always tell you the same excuse that it's a special order so it will take 3-4 weeks for them to order. I called them several times for the status and they finally ended up telling me that they have already shipped it weeks ago but I have never received it! Frankly, I don't think they even ship it in the first place. They just scammed my money. BE CAREFULL not to fall in the same scam!!!

Does any one have a manual for this Sunbeam water cooler to share? I need to know how to reassemble it.SUNBEAM WATER COOLER Model: YLR2-5-87H3

I ordered a blue cold water handle from Elite and was promptly charged for the handle. That was Feb. Now it is July and no handle, no letter, no explanation. More hassle. Also the filters were changed and had to back order these. Didn't get them for 2 months. This product SUCKS ASS. DO NOT BUY.

WOW! I guess I dodged a bullet. I've had a Sunbeam cooler (YLR2-5-87H3) for several years and it works great! The hot water is HOT and the cold water is COLD. It's quiet and the water doesn't taste funny. I've got my cold water thermostat turned up all the way without a problem. The only thing is that the hot water handle snapped a couple of years ago, but I've gotten along by just unscrewing the crown of the spigot enough to let the water pass. (For the mechanically reclined, the crown is the cap of the faucet that looks kind of like the lid of a jar. It's right underneath the colored handle). IMPORTANT: if you do this, you'd be wise to practice on the cold water spigot. You don't want to unscrew it all the way or too far. On my model, it's not that the water will come out the top of the spigot (I suppose some could splash a little but most of it comes out the bottom where it's supposed to), but you could misjudge how many turns it takes to stop the flow at the right time and end up overflowing your cup onto your hand. Also, even after the water stops flowing KEEP TURNING the crown clockwise until it's tight, otherwise it will look like you've shut it off but a few minutes later it will start to slowly leak and overflow the drip basin. After reading about all the "leaks" in this thread, I wonder how many were just a loose crown on a spigot (many of them sounded like they were legitimate problems though).
Anyway, that's my two cents -- some of you might think my stop-gap solution is not a good idea. That's fine...please don't try it if you're not comfortable with it. For me, it's no different than turning on the water for the garden hose. Hope that New Jersey attorney gives Sunbeam a wake up call with a class action suit.

BTW "Hi", I have a manual to share for the YLR2-5-87H3 if you still need to know how to reassemble it (Sunbeam refers to the unit as 0147/0148 in the manual...??).

How can I get that manual from you Larry?

Sorry for the delay...not sure how to get the manual to you. There are only 6 meaningful pages (in English). I could try scanning them and posting them here. Is that allowed? I won't have access to my scanner until after Aug. 20, and by then I'll probably have forgotten about it. Can I post an email address here? Again, I don't want to break any rules, but an email could remind me in case I forget. Try contacting me at goodbyetospam@comcast.net (an address I only check when I'm looking for a reply) and I'll see if I can hook you up.

...and another thing: I officially sprung a leak. It was my fault though. I sent the plastic parts through the dishwasher (top rack) and all but one came out fine. The part that holds the large ring seal warped and now I need a new one. Live and learn...

I really need to try stuff before posting...I just called 877-383-6399 and they took care of everything in four minutes. I'm getting a whole new receptacle unit and hot water spigot for $28. They will email the manual to me, which I am happy to email to anyone who needs it, although you may get a faster response if you just call the number. I didn't do this first because the previous posts made it sound like a waste of time.

My wife and I purchased the Sunbeam ylr2-5-87h3 a few years ago and used it mostly for cold water, then in transition it was in storage for a short while. I recently took it out to use it again and I have what seems to be the infamous warped ring /casket and a slow leak from the unit. I started to look into the problem, but after reading everyone’s issues with it I am not going to waste my time.

Soo to the highest bidder it goes! The water taps/knows are good but it does not have the base stand. Anyone around the Chicago area would be accessible. hereiam07@earthlink.net

The number to call for customer support for any problems to do with water coolers including replacement taps is 1-877-383-6399 this is the number in your manual and will be confirmed by Sunbeam if you have any doubts please confirm the number directly with Sunbeam.

In respect of replacement taps if you live in North America you will be offered two choices of shipment, the lower cost has no tracking number so if it is not delivered we cannot do anything, the risk is with you however we do have proof of postage. The second and more expensive option includes tracking and if this is chosen we can assist with any non delivered parts. Goods ordered from Canada have 1 rate of shipping and this does include item tracking.

If you are having any problems with our customer service please send an email to complaints@elitegroupinc.ca

I have model #YLR2-5-87H3. My problem is the cold water dispenser lever is broken. Is it possible to take one of the other levers off and put it on the cold, since that is the only one I use? Thanks a lot, Dave.

WOW! I read some of these blogs and I'm so lucky...up until NOW. I brought my YLR2-5-87H3 several years ago maybe around 4 yrs. Anyway, I haven't had any problems, but the cold water stop being "cold". I was afraid to call the 877#, but I got up the courage and called. The guy answered, was very nice and walked me though what he thought might fix my problem. He told me to turn the dial to (1) and cut off the system then unplug. Wait 1hr plug back up, leave dial at (1). DO NOT CUT ON HOT! After 45 minutes with dial at (1) turn it to (4). It should be cold. Only cut on the hot when I need to use it. That's fine because its in our workout room and we don't need the hot. I'm keeping my fingers cross! I'll post in 2 hr to let you know if it's working.

I experienced the funny taste thing myself. I completely drained and dried out the reservoir with some paper towels, and let it refridgerate for about 12 hours before placing a new water bottle on it, and it seems to have fixed it. Now my plants won't be the only ones drinking from it anymore ;)

Hi I bought a small sunbeam water machine i dont have the slips for it anymore but the cooler doesnt work when i turn it on only the warm side is going on but the cooler side doesnt even go on can you please tell me where i can fix it and whats wrong
thank you maya

PLEASE NOTE - Everyone on here is trashing Sunbeam - their only mistake was to "grant licensing rights" to the Sumbeam name to Star Elite or Elite Classics. SUNBEAM DOES NOT MAKE THIS PRODUCT!!!!
tHEY ALSO DON'T MAKE "ELITE'S" air conditioners refrigerators,wine coolers or the electric fireplace inserts.They also gave the licensing rights to another company - Curtis International
for the Microwave with their name on it. I'm sorry but Sunbeam is only having their 100 year reputation damaged by doing this. If you read the paperwork with the product or even read the label on the outside of the box or on the machine this will be confirmed. Just thought you all should know

Hi i have a sun beam cooler #ylr2-597hzl2/2ja4 and it is all digital with push button dispensing the problem i have is it will shut off after reaching the desired temps. but sometimes will not come back on until i give it a smack at the back, and then it will run till the water frezzes and i have to turn it off.
Does anybody else have this problem&& whats the fix. I also need a manual
Thanks

hmmm- guess I should have read here during the weeks and weeks I was waiting for my replacement valve for the hot water! I wish I had known 6 months ago that I coul dhave taken the stupid thing back. So- now I have a nice new handle with no more leaking but can you find the replacement filters anywhere...NO because they are now all discontinued. Last time I buy sunbeam anything!

Well, Sunbeam has to play some respobsibility in the lemons they are granting the rights too- would you want your company's name on something like this. We all can't be making it up...
At least $100+ for each system that isn't working properlydoes start to add up. Now that I have my new handles and the cooler isn't leaking they have decided to discontinue the filters rendering the system useless. That really is not fair to the consumer at all.

Well like most of us here , I bought a Sunbeam water dispenser, in our local Wal-Mart,an the water faucet's started to leak, beside's having all the water in the floor. I can even find the parts, for the peace of crap. Can anyone help?

The filters are available but only by calling 1-877 383-6399, Stores do not carry them

Victor- you can get assistance on your water cooler and spare parts by calling customer service on 1-877-383-6399

well well i guess i can joing the club.,.,

i need not to say more.

i have a sunbeam 3 lever cooler, was just looking to find replacment lever came accros this blog, sounds like i am wasting time trying to contact sunbeam so i will go into my basement, put on my mad inventors face and see what i can make on my own it will be much faster & will probably outlast the rest of the cooler, my neghbourgh has the same problam so this will be my LAST sunbeam product!!!!

I have a Sunbeam cooler, no spigots, just push in buttons. No problems & have had it 3.5 years. My problem is that one of my employees pushed around the bottle & the top of it broke. This is the top/bottom that keeps the water from coming out when you turn it over & it also has a spring assembly thing that lets the water escape the bottle & go into the cooler.
Can I get this part from Elite?

Last year on 1/29/07, I ordered a red spigot and was charged $7. When I did not receive my order in February, I called the Elite Group to ask about my order. I finally received it on 3/15/07 and you could probably wouldn't be suprised but the next week my blue spigot broke. Less than a year later my red one broke again. So I called again on 1/17/08 and found out that they raised the prices for this year: $5 for each spigot and $7.20 for shipping. My order came to $27.20 because I ordered 4 for backup. Does anyone know anywhere else to buy these spigots? I searched ebay and did not find any. Let's all hope the attorney from New Jersey does a class action law suit.

I HAD HOT WATER EVERYWHERE, DOES THIS MEAN I JUST HAVE TO REPLACE THE HOT WATER SPIGOT?

I tried to find the hot water dispenser handle for our Sunbeam
water cooler/heater online. Not a chance. $100 down the drain.
The handle is a cheap plastic part that could not be more than $10 with postage and it can be replaced in less than a minute by
simply pushing out a pin, taking old one off, put new one on.
BUT NO DAMN PARTS AVAILABLE. What a waste of money and materials.

I called elite group (not very) and they have the part. However, after the 1/2 hour it took to find the info, I called, had my model number ready, gave them my credit card number and the card, which is perfectly good and has never been refused, was refused!! No parts,
no hot water, just more capitalista bull****.

Mr Terrill, I am sorry you had a problem with our customer service. We obviously have no control over the the credit card processing however if you contact your card issuer they should be able to give you the reaon for the refusal. If you call back ask for a supervisor and they should be able to help you.

Does anyone have a copy of the manuel for a Sunbeam SA12587. I need to reassembly it.

I went looking for parts today to fix my water cooler dispensor by Sunbeem Model #YLR2-5-90HZ3
Sn# 0904413. I purchased it at Home Depot on sale. I have replaced the cold water spout with a red one. The original one was blue. I moved the unit outside because of leaks.

I called Elite on Feb 29 to order a replacement cold water valve. The call was answered within 5 seconds by a pleasant man named Jacques. He said the part was in stock and I would receive it in two weeks...and I did.

I called Elite on Feb 29 to order a replacement cold water valve. The call was answered within 5 seconds by a pleasant man named Jacques. He said the part was in stock and I would receive it in two weeks...and I did.

I have a water cooler and the taps are made of plastic and they break and I don't know where to get the parts. I live in Moncton N.B. Canada. Could U tell me how to get the parts and where??????

I bought a Sunbeam water cooler with hot water dispenser at Zellers a couple of years ago. Today hot water came out of the room temperature nozzle. Hot water was leaking out the bottom as well onto and under my hardwood floor. Somehow the entire water bottle is heated as well. Very dangerous since I have a 7 year old daughter who could have easily been scalded. These pieces of junk need to be recalled. They are a safety hazard.

I have a model ylr2-5-87h3 and the gold & hot knobs broke.

Looks like I join an elite group here. Sunbeam SS water cooler leaked 4 gallons of water onto my floor to sheetrock into my basement to a puddle. Where do I start looking to see where the leak is coming from?

I bought a Sunbeam water dispenser for home use at Home Depot, model YL2-27CH2, for $89+tax. The stream of water it dispenses is very slow. The cold water is not very cold, so I have to fill up a gallon jug from it and cool it in the fridge. It takes forever to fill a jug. Very much a pain. Yes, I saved having to rent a dispenser for $10/mo. from the water dealer but, expected a better product. I do NOT recommend this one.

My cooler (3-lever model HZ3) now has two broken handles. By reading this blog it is obvious that these levers have a design flaw and should be replaced at no charge to those that have this problem.

I have a YLR2-5-87H3 for over 5 years with no problems until now. Water is leaking. Where do I get parts?

If everyone on here would go to the Better Business Bureau web-site and put in a complaint about them you might get more done faster. I have had my water cooler for about 3 months and now both spigot handles have broken off.

After reading all the complaints about Sunbeam water coolers, I guess I should feel lucky. The red safety handle on my cooler broke in half. And I could not get any hot water. I called the toll free number and a representative did answer right away. I explained that I needed a new safety handle. I was told that I had to fill out a disclaimer stating that they had informed me that a "CERTIFIED" Technician should do the installation. They then told me that I would have to pay approximately $8.00 plus shipping and handling. What does this part cost them?
10 cents? Plus....shipping, handling, tax...you name it. I asked for a supervisor...I informed him that after paying for the part and dragging the machine to a repair shop...I might as well by a new water cooler. I asked for them to send me the part complementary. The guy told me that since it was past the 90 day warranty period, I had to pay...pay...pay! 90 days??? Are they kidding? I guess not. I then asked to speak with his supervisor...I was told that he was some kind of executive...and he doesnt entertain customer problems...An executive in charge of customer assistance not concerned about customers...it figures. I then asked for this guys name...but was informed that was privileged information. I asked if I could have the supervisor's name with whom I was speaking. Hallelujah I was speaking to Doug Bentley. The supervisor that cannot make a decision. The supervisor that is only allowed to parrot what the customer representatives say. Well to make a long story short...I took the machine apart...broke off the remaining part of the red switch...and placed a small piece of ply-able plastic under the spigot. I now have hot water!! The stock holders need to clean house at Sunbeam. And I will never purchase a Sunbeam product again.

My problem is dimilar to others. My 10 months old baby broke the handles of both faucets on my SunBeam YL2-27CH2 and I can`t replacement part for it...!

oster tap for water cooler :

"Sorry but we do not handle the water dispenser parts here. For this please contact Elite Classics at 1-877-383-6399 ."
Regards,
Household Appliance Sales and Service Co

Update on my July 9th. posting.
My Sunbeam water has now started to leak...yes you guessed it...I now have a warped kitchen floor. Does anyone have information about product recalls or class action suits?

A simple nail through the slot holds the handles on. You do have to make a hole in the tab but it was pretty easy. BUT just not the white thingy that sticks up inside the bottle just broke off. Mine is about 5 months old. No idea how to find this part though.

My handles were constantly breaking...we used it at the office. It took forever, but they did replace the handles with a new material. I'm wondering what that metal shaving is on the handles? Lead? why so soft? does it drop in our water?