RustyBrick Web Technology Blog

My cooler's hot knob broke. Only had it a few months when this happened.

I need buying a container 20", water cooler Sunbeam diferents models, AS IS, whitout garanty, for lots,

We have a model #0193 water cooler that has broken dispenser levers. Where do we get replacement's for it?

Just call the number on the cooler, they will replace it.

I am sorry but all the old comments left here (about 100+) were lost in a server crash.

The cold water knob broke who can I call for parts?

I have ordered replacement parts nozzles for my Sunbeam cooler in December 2004. It is now April 2005 and I have not received them. I am going crazy w/o being able to use the hot water tap on my cooler. Any suggestion where I can order a red nozzle for the hot water?

thanks

I have the same model as the one listed above this website. Sometimes, my knob for the cold water doesn't release any water. It happens very often. I'm getting frustrated with it. Can I do anything about this? I just got the cooler in February 2005.

i had the leakage also with this Sunbeam water cooler. called and sent me a new casket. something i did notice the the old casket is warped. i'm assuming that it warps due to the heat. i think Sunbeam haven't fixed the problem because i notice, on this new casket, it's starting to shape or warp.

but currently so far so good no leakage...

I'm happy to say that I finally received my nozzle and it is working perfectly. I ordered it from a company called Elite. I can find the phone number if someone needs it. But it did take 4 months, they were out of stock when I called to order.

We have a sunbeam water cooler and the cold water has a weird taste and no one will drink the water. The room temp water is fine.
Anyone know if you can clean these or have had this problem.

thanks

Anyone know where I can find a manual for this water cooler? Can't find it on Sunbeam.com.
Thanks
Barry

I have the same problem as Barry C. I need to find a manual for my water cooler. Does anyone know where I can go online to get one?

Hello All... I purchased one of these beauties as well. I bought it at a garage sale so I, obviously, decided to clean it all out. I also have noticed the warped "casket". I've not put a water jug on it yet. Will this warping cause the cooler to leak? Any info would be appreciated.... Thanks!

We have a broken dispenser lever, so we ordered a replacement part from the "877" number listed in the manual. It's been over a month, Sunbeam has charged our credit card, and we have not seen our new parts.

It is also like pulling teeth to get someone on the customer service line. And good luck trying to find anything on their website. That's IF you can get anything to function on it, and only if you're lucky enough to actually get it loaded.

We want our parts!!!

My sunbeam water cooler is only a year old and will not release water from the cold water spout. i can find my owners manual does anyone know what i can do???

I bought a Sunbeam water cooler last summer and the hot water level broke already. I see many people have this same problem. Maybe we need to write the company? Where can I find a replacement and what do I do about a leak?

The Sunbeam Water Coolers are not manufactured by Sunbeam, but rather by Elite Classics. Their phone number is 800 890-4076. Contact them for warranty, parts, etc.

Regards.

I too, have a problem with mine. My unit will not give me chilled water after being in service for a year. i will be contacting them about this matter, but I do have a concern: I have registered with them by sending the registration, but the warranty card states, at the top with big letters "limited 2 year warranty", but just below it in smaller letters, it states ...."1 year warranty...... What gives? I'll let you know what happens.

Regards.

My sunbeam water cooler just started leaking also. What is this "casket" that I'm seeing referenced? Does sunbeam sell replacements? Does anybody have a number to contact them?

We purchased our Sunbeam water cooler in Dec. 04. It stopped working completely. Get no power at all! We called the 800# listed on the unit and they told us that there is no technical support and that they would refund us on a prorated basis if we furnish them with a sales receipt.

I purchased a heater/ water cooler for my cabin in the north last Fall and missed the small drain at the back of the unit. Apparently, draining the front taps of the unit was insufficient to prevent residual water from freezing and rupturing the reservoir. Everything else is intact and works well; however, without a good reservoir, the unit is useless. How do I go about getting a replacement reservoir for this unit?

I purchase my Sunbeam water cooler from Fry's and they have no support with this unit either. Like everyone else when you call the 800# you get put on hold for ever-n-aday just to keep getting the reccording repeat it self. Please hold the line

I need help with this unit ASAP

We bought this Sunbeam water cooler and how the heck to you put a 5 gallon on it without it spilling all over! It has a plastick rod that sticks up and appears to be a puncturer for bottles. Well the bottles we reuse arent sealed. Has anyone come up with a trick or is there caps I can buy?

Apparently Sunbeam's biggest fault in this WATERCOOLER FIASCO is allowing someone else to use their Registered Trademark Name, (Sunbeam) These Water coolers are NOT Sunbeam's. Star Elite / Chantel Corporation - or who ever they are - have the licensing rights to use the name. Bad PR for Sunbeam products. DO NOT CALL the local Sunbeam rep. they can't help you. Call 1-877-383-6399, they are responsible for these pieces of JUNK.

At least I know that I am not the only one who has had the hot water handle break off. Ours lasted about 2 1/2 years before it broke. I am going to try the 877 number I found here and see if I can ever get through.

i also want to know how the heck you place a 5 gallon bottle on this thing without spilling it all over hahahah...is there a top the pops on the bottle ???? let me know thanks

There is a piece you can get to go on top of the bottles to keep it from leaking all over the place when you replace bottles. I got the piece from the company I buy my water from here in Florida (Zephyrhills Water). My delivery driver gave it to me, but I'm sure you can buy them, and they can't be more than a couple dollars. It snaps over the top of the bottle, and there is a slot with a floating ball inside. When the bottle is upside down the pressure from the water forces the ball to the top of the bottle neck, which stops all but a trickle of water from coming out. Then when the bottle is installed, the "plastic prong" that sticks up inside the water cooler pushes the ball down, allowing the water to flow again.

One other option, I know some companies (down here there is one called "Water Boy") which actually sell the bottles that have a very thin liner over the top that will actually puncture when the new bottle is put into place on top of the cooler. I used to work at an office that got water from that company and I really liked the set up. I don't know if that company is still around, or what other companies may have this feature on their bottles, but it sure was nice.

My hot water nozzle broke over a year ago and we use pliers to use it. I am going to call the number and see if I can get a new one. Also, my room temp (middle) nozzle started to leak real bad about 6 months ago, so a I bought a little rubber cap at home depot (something like you might put on the bottom of a chair leg to protect the floor) and put it on the end of the nozzle to stop the leak. It stopped the leak, but now I have no room temp water.

I bought my sunbeam cooler just little over a year ago from Menards. Well, I couldn't use my hot water and regular temp. water just a few month after I bought it. It never gave out water,it just drips alittle. I should have taken back to the Menards, but cold water worked, so I didn't bother to take it back or called services. Now my cold water stop working... again, just drip little at a time.
Anyone have idea how to make it work? I know calling service wouldn't help since it is over my warranty period. I just want to take care of it myself if I can. Thanks,

i have one of those same coolers and also my hot water knob broke off and the cold water leaks.

I have a Word Doc tif file of the Sunbeam H20 Water cooler manual that some of you are looking for. Its 10megs and I dont see a place here to post it. Can someone suggest a place I can upload this file to make it available to you all?

Hi, i had the hot water handle of my Sunbeam cooler break off. I ordered a new handle about 3 months ago and still have not recieved it. the company i purchased it from sent me a confirmation that it was on it's way about a month or two ago. but i cant find that email to get a hold of them. i dont remember the company i bought it from. if any of you have had this problem and could give me the company's name, maybe it would sound familiar and i could give them a call to find out where mine is. does any one know of someone trustworthy to call and get a red hot water handle? please email me at rprey@auirents.com

My cold water is tasting funny as well (I read above someone else had this problem). I too had broken taps - but I called for replacements and received them a long time later. I actually asked for 2 extras - since it seems to be a common problem. Still don't know what to do about the funny taste though. Trying to find the manual to clean the thing!

I have found a way to keep water from spilling everywhere when putting a jug onto this. I take a small piece of saran wrap and place it over the mouth. I use a rubber band to hold the wrap on (around the neck)
poke a small hole in the saran wrap with the tip of a knife. the peg that sticks up will widen this small hole so the water flows.
you still have to be careful when you tip the water jug, as the water will come out the hole in a trickle, but it has worked pretty well for me.

I'm another one that's sprung a leak. been trying to find info on sunbeam's web site but failed, just like all of you. i'll try the 877 number listed above. thanks

Has anyone had any luck with the 877 number from the back of the product manual? I've been trying to get a red (hot) replacement tap for MONTHS! I am so tired of sticking the edge of my coffee spoon underneath what little remains of the red tap...trying to pry it up enough for the cup to fill in less than a half hour....trying also to balance my cup because the drip tray that you'd normaly sit the cup on won't stay on the darn thing....ARRRGGGGGG ! I'll bet if I were to threaten to sue the company because my hand got SEVERELY BURNED when the cup became unbalanced......THEN...I'd get my replacement tap!

We have a Sunbeam water cooler as well, it had the problem of the water trickling out. We took off all the knobs (unscrewed them) and blew into the spouts, through the top, it got the water going. The problem was an air lock in the piece of pipe that goes to the nozzle. Also we poured water through the open nozzle and plugged the ones that were working. I know these instructions aren't the greatest but if you can get rid of the air lock, the water comes out good. My problem is we have a Sunbeam water tank on the unit that has filters, so we just add water, but i can't find any replacement filters. We have also taken apart the system and cleaned it,( for the bad taste of the cold water), there was build up in the water reserve in the unit itself.

I forgot to mention that a friend of mine has this cooler too and when their hot water tap broke, the switched it with the room temerature tap, the only problem with that is there is no safety for the hot water, so be very careful if you want to try it.

I finally made contact with Elite Classics and here is the final resolution. For the first year, you return the cooler to the place of purchase and supposedly a repair will take place. In the second year, Elite Classics will prorate the worth of your cooler and settle with you with cash back. As it turned out, my unit was worth only 20 dollars and that was offered to me. For me, 20 dollars is not worth messing with, so I just blew it off. My unit went to trash and I am looking for a different brand, hopefully that is better.

To Sabrina or anyone who uses this cooler with the Sunbeam filter 'jug'. How do you keep the water leaking out from the top(there isn't anything creating a seal between the unit and the jub)? We just bought this unit and only one of the taps work and can't figure out how to use the filtration jug without it leaking. I think we'll take it back and replace it with the slightly more expensive Pur cooler. I'd still like to know because a friend has this unit and can't figure out how to use the filtration jug either.

Anyone who knows how to use this jug, please email me.

Oops! I'm at larson9999@yahoo.com

I have had two red knobs break on my Sunbeam dispenser. My "casket" is badly warped now, too. I tried emailing limage home products, look for the website as it is in Canada. I got a fast reply and fairly fast replacement for the knobs. We will see what happens with the "casket". BTW, you can buy generic knobs at wally world for OTHER brands, ours are female, though, others male. Go figure.

These coolers are LOUSY. Bought mine in March 2003. If I'd known what I know now, I would've bought the GE model that was also at the store.

The coolers are imported from China by L'Image Home Products of Montreal. I had the broken hot water temp lever, too, but since I don't have any kids to worry about scalding, I replaced it with the gray room temp handle and painted it red. To be fair, they did send out the new handle promptly.

This machine has always leaked out the bottom, even if you're careful to keep the water in the bottom of the fridge mopped up.

Now, the hot water has failed and when I called them, they say there are NO internal parts available, I'm on my own

The trick to getting the water bottle on with spillage is to take a small steak knife and slice and "X" in the plastic cap. The thing in the neck of the cooler is nowhere sharp enough to puncture the cap on it's own.

I just wrote a letter of disppointmnet to the President of Sunbeam, and copied it to L'Image Home Products. Here it is.

ATTN: Martin Franklin

I have to say how disappointed I am that you have allowed one of your licensees (L'Image Home Products of Montreal, Canada) to besmirch your good name by not providing service for a product they imported using your name. In March 2003 I purchased a water cooler from a local store that came from them. Now, only 2 years and 5 months after purchase, they tell me they have NO internal parts available to repair the hot water side, only external parts. That's ridiculous to have parts unavailable for a product so relatively new. When I was shopping for a cooler, there was a GE model there, I guess I should have gone with them. Of course, the warranty expred in March, but let's say it had happened before then? How would they have fixed it if they have no parts? If this were a $20 blender, that's one thing but this is a $150 unit! And now one of its 3 functions is useless. It also has always leaked out the bottom, even if the defrost water was mopped up frm the inside.

I bought a Sunbeam water cooler last year. The model number of the cooler is YLR2-5-87H3. The red dispenser handle for the hot water is broken and I cannot find a replacement in any of the local stores here in the Bahamas. Please advise me where I can get a replacement dispenser. There is no number to call on the water cooler and I found yours on the internet. I'd appreciate a response

on your 5gal bottles ,peel off the plastic holding the lid on.take the top part of the lid,insert the small plastic plug the same as it was,go to your water dispensor outside most food markets and fill it up for appx.$1.25...snap on the lid and at home put it on your cooler. the water will not leak and the small plug will be pushed into the container.when empty repeat the procedure... do not forget to take out the small plug each time and reinsert it in the lid e-mail/correo elec:service@limagehomeproducts.com .... i have not used their e-mail as of yet..BILL p/s

NOTE;;;;; IF YOU TURN THE TOP OF THE DISPENSOR AROUND,WITH THE CURVED PART FACING THE COOLER YOU CAN USE AN OLD FASHIONED BOTTLE OPENER,CAN OPENER OR A SMALL KEYCHAIN BOTTLE OPENER AND PLACE IT ON TOP WITH THE SMALL TAB UNDER THE PLASTIC ; JUST LIFT UP ON IT AND YOUR WATER WILL WORK PERFECTLY UNTIL YOUR NEW ONES COME IN ... IF YOU STILL WANT TO EVEN BOTHER..... BILL

CHECK YOUR SOFT PLASTIC SEAL UNDER THE DISPENSOR CAP.. MAKE SURE YOU TAKE THE BOTTLE OFF AND DRAIN ALL WATER FIRST.IF IT HAS A PINHOLE OR A SMALL CUT IN IT YOU WILL GET A METAL TASTE IN YOUR WATER AND IT WILL POSSIBLY DRIP SLOWLY..THE SPRING UNDER THE SEAL WILL RUST... BILL

Hi,
My hot water knob broke too and now the hot water does not work. I have no help to offer. No internal parts available so we lose that feature.

dee .... turn the red cap around so the bottom curved part is facing in toward the cooler ,now use a standard bottle opener or can opener used for metal caps and put the tab of opener under red cap and pick up as if you are openimg a bottle of soda and it will work perfectly.

Greetings:

Will appreciate if you can provide me with the
L'Image Home Products web site-URL. I need the two
knobs for the water dispenser model YLR2-5-25H2.

Thanks for your help.

does anyone know how to get replacement filters for the water cooler, since i can't find any info on line and kmart, where i bought the thing doesn't have them.

The red hot water tab handle is broken, where can I get them from?

I am also looking for replacement filters. Does anyone know where to find them?

Imported by l'image home products ,montreal,canada h2n 2j2.........e-mail/correo elec:service@limagehomeproducts.com .....555 chabanel st.west.suite 700 montreal quebec,canada.h2n 2j2.... 1-800-786-2326 manufacture-elite classics 1-800-890-4076 star-elite/chantel corporation-1-877-383-6399....... GOOD LUCK.....BILL

Do not buy Sunbeams water cooler. They are completely not customer focused and will not work with you to make the situation right. They are unreliable.

PLEASE !!! Is out there a site where we can get the knobs for this sunbeam coller besides the number on the back of it ?????

Does anyone know how to get parts for the Sumbeam water cooler listed above. Mine has a warped gasket, probably from the heat in the hot water compartment. Thank you...

I have model YLR2-5-87H3 water cooler. The hot water dispenser handle broke off. Is it possible to get a replacement part?

the hot water knob broke off our cooler. Can we get it replaced? where? thanks

Why dont you read your user manuals guys....it tells you where to call for parts or problems. The time you spend writing your complaints here...you can call customer service!

Sam, I have the same cooler you have with the same problem. I just got off the line with Elite Group and have ordered 3 of them. They are only $13 for 3 of them but they did say it will take 4-6 weeks to receive them. They seemed very cooperative so I hope everything comes okay. The number I called was 1-800-890-4076. I was on hold for about 10 minutes (so you have to be a little patient) but so far everything seemed legit. Just have to wait a long time for them to arrive. I ordered extras so I wouldn't have to go thru this all over again in the near future. Plus the cost was so minimal. They gave me a confirmation number and I did get the name of the person I spoke to in case something goes wrong and I have to call them back. I have to also exercise a lot of trust on this one. Good luck!

I PURCHAS MY SUNBEAM WATER COOLER AT WALMART,
HAD IT A YEAR CANT FIND MY RECEIT FOR IT.
WATER WILL NOT GET COOL IN THE TOP, WOULD LIKE
TO KNOW WHAT I CAN DO ABOUT IT.I,AM STILL LOOKING FOR MY RECEIT.I PAID 119.99 IT WAS ON SALE.

Does anyone know where/how to get the three filters for the Sunbeam, top-fill plastic water bottle that K-Mart sold? After I purchased the bottle, they quit selling the filters.
Thanks,
Dee

Re: Replacement handles/knobs for Sunbeam water cooler

I was given a Sunbeam customer service phone number, that I am hopeful will be my solution to my broken handles. I only waited for a couple of minutes, for an agent to answer, and take my mailing information. She then told me would take 4-6 weeks to receive the handles. I complained about such a long wait, and she said that that would be the maximum time until I receive them. So...here's the number to at least initiate your request. I hope we all are successful in getting the darn knobs!

Here's the number: 1-877-383-6399

I got one of you Sunbeam Water Coolers for christmas about a year or two ago and it is one of the best presents we have ever got in our whole life, I tell all of my friends about how great it is and a lot of my friend have bought one of thier own, so thank you so much for making such a great water cooler. Anyway recently the red hot water tap or handle if you like broke and we need a new one. the model for our water cooler is (YLR2-5-87H3). The serial number is (0469213). Anyway as i was saying the red hot water tap broke off, and I would appreciate it if you would e-mail me back on how much a replacement would cost.

Thank you very much for your time

Steven Anderson

if you want to get the parts I have form a great place to get them from the place is Prestige Home Comfort the # is 1877-383-6399 the order takes about two weeks but it works

We had our hot water turned off and had no problems. Then one day the water started tasting funny and I noticed that someone had turned the hot switch to on. I turned it back off and after a while the water tasted fine again. Haven't had any problems with bad tasting water since.

I, too, had a problen with the hot water tap breaking.

Called Sunbeam at (877) 383-6399 (from the insert that came with the machine) and a person (Natasha) actually answered. She took an order on my visa card for $7.00 and said they have to tell you 4-6 weeks, but it could be a week or a little more through US mail. She gave me a reference number for the call and the whole thing was basically effortless. Let's see if I get my order in a timely fashion!

We had our Sunbeam Water Cooler Hot Tap break after a year. Due to this weblog, we contacted Elite Classics. Their phone number is 800 890-4076. It took 3 months to get the part! But switching with the middle tap bought us some time but be careful there is no safety latch.

I just bought a 3 gallon refillable bottle from Walmart. Its easier and cheaper than getting a five gallon one. The problem im having is the opening is really wide and i foresee a flood when I go to replace the existing bottle. Anyone have any suggestions?

We have 2 Sunbeam coolers and both of the hot water taps completely broke off. After searching the internet for some way to contact Sunbeam for replacement parts, my co-worker sent me this page. It's pretty funny that everyone with this cooler is experiencing the SAME problems! If you're looking to purchase a new water cooler, DO NOT BUY THE SUNBEAM. But if you need parts, call the number on the back of your water cooler. It will be much easier and faster than trying to contact Sunbeam. (877)383-6399

Alas, our hot tap handle broke too. Don't think I'll bother ordering one after reading these comments. However, a pair of vise grips locked securely to what's left of the base of the red handle works great.

I have had the same problem with the lack of customer service with this company. I sent the following e-mail to the Sunbeam Company. I will let you know their response. I would urge all of you to file a complaint with the Better Business Bureau.

http://complaint.bbb.org/

"We have a Sunbeam watercooler model # YLR2-5-87H3, serial number 0417168. The top gasket (that the water jug rests on) is warped. I called 1-877-383-6399 to order a replacement part. I was told the parts were on back order and would arrive Sept. 9, 2005. I was billed $20 from Elite Group Inc. on Aug. 18, 2005.

I called again Sept. 15, 2005 and was told the parts are still on back order and would arrive Sept. 27, 2005. I called again Oct. 6, 2005 and was told the parts are still on back order and would arrive Oct. 20, 2005. I called again Oct. 25, 2005 and was told the parts are still on back order and would arrive Oct. 30, 2005. I was assured by Natasha that the last date was for real (implying the other dates were lies). To date, Nov. 20, 2005, I have not received my replacement part.

I would like to know when this part will be shipped and would like a rebate of my bill.

Thank You for you time,

Dave McConnell

P.S. Please refer to the following website I found with other customer's comments in similiar circumstances. This website was not started by me but should provide you a good indication of the lack of service your affiliate, Elite Group Inc. is providing. Futhermore, I think you will find the lack of consumer confidence in your brandname.

http://technology.rustybrick.com/blog/archives/000204.html "

My mom's cooler drain is leaking, I tightened it but still leaks, and yes, we lost 3/4 of the water in the bottle on the floor...Not a pretty sight. How did this happen? It was after my mom used the hot water...

Nov. 20, 2005 Follow-up

I called 1-877-383-6399 again Nov. 21, 2005. You guessed it the part will be in 2 weeks. I asked the lady (forgot to get her name) their address. Here is what she gave me.

Prestige Home Comfort
1175 Place D U Srere Andre
Montreal CN H3B 3X9

Here's some of my observations from reading the posts above regarding the company name. You will notice that there are at least 4 different names for the same company. Here's what happened when I typed in their phone number on the BBB website. http://complaint.bbb.org/

By Phone Number 877-383-6399
L'Image Home Products
114724 East Proctor Avenue
City of Industry, CA 91746

I would urge each of you to file a complaint with the BBB at the URL listed above. It was quite painless and took about 10 minutes.

I have a problem with the water getting cold. After letting the unit run for almost 3 straight days the water was still room temp. Is this something new?

the water taps on water dispenser broke.Can you please tell me where can I buy new ones for

model YLR2-5-25H2

Our hot water lever snapped right off with barely any force used . What are the 800 numbers used for this ?

The hot water function on my Sunbeam water cooler stopped working. So I called the toll free number for service advice. The operator told me since the cooler is more than 2 years old it is not in warranty. So she istructed me to unplug the unit for 20 minutes and turn off all of the switches on the back and turn the temperature thermostats to off. Plug the unit back on after 20 minutes and slowly turn the thermostats back to the colder positions and then see if the hot water units begins working again. What a surprise, the hot water heater did not come on. I guess she could have told me to stand on one foot, hop and shake a chicken feather over it for the same result, but what she told me to do sounded just slightly more believable. She also said that my options are to call a service man to come out to determine the problem and decide as to whether it would be worthwhile to repair the unit or get a new one. This cooler is a piece of junk

Follow up: Called today (5 weeks later) and although they had posted the $7.00 to my credit card right away, they said that my order was still being processed and would be mailed this week, to arrive next week. That would be the whole 6 weeks. Hope it gets here then!

Nolita 12/6/05

(original post)
I, too, had a problen with the hot water tap breaking.

Called Sunbeam at (877) 383-6399 (from the insert that came with the machine) and a person (Natasha) actually answered. She took an order on my visa card for $7.00 and said they have to tell you 4-6 weeks, but it could be a week or a little more through US mail. She gave me a reference number for the call and the whole thing was basically effortless. Let's see if I get my order in a timely fashion!

Posted by: Nolita at October 27, 2005 01:47 PM

Well, I now see that I am among many when I say that I received a Sunbeam water cooler last December and that my hot water knob broke and I cannot find one in town to replace it. I just took the knob to the room temperature water and placed it on the hot water because this is what I use the most. This is totally rediculous that so many people have purchased this product and cannot seem to find a replacement for this product. They should definitely have done a recall and given everybody a new knob, because apparently the way they have made this, it does not work well at all. Of course, this is my opinion only.

After several emails to the BBB and emails to Sunbeam's corporate owner, Jardencs Inc. (http://www.jardencs.com/contact.aspx) I finally spoke with someone who knew what was goin on. I'm not sure which email made them call, but I sent an email to Jardencs last night and received a call this morning. The head of the customer service department, Yu Chenna, called me and explained that they are having problems with the manufacturer of the part. He said they received some parts in but they were defective. He offered a refund and when the part comes in they will ship it to me. Yu Chenna (1-866-769-4145 ext 217), not sure about the speelling of his name.

BOTTOM LINE: 4-5 months later, still no part and still no usable cooler. We are buying a different brand this week, I'm tired of waiting.

Cheers

Dave McConnell

REPLACEMENT RED HOT KNOBS. 16 minutes on the phone 1-877-890-4076 late on a Friday afternoon... $13 including shipping and tax... I got 1 set of red and 2 white. 4-6 weeks delivery estimate. The rep said white lasts much longer due to the lack of the safety catch. I think I'll put red on and see how it goes, and next time it breaks I'll put on white, painted red. The experience was not too bad, but I wish they were free, since it is a known problem.

my white knob broke and when the hot ware is on my cold ware is hot too!

I bought the model ylr2 5 87h3 from K Mark feb 27 o5 it stop cooLing a month a go called 1 877 383 6399 WHEN I DID GOT SOOM ONE THEY SAID TURN IT OFF WAIT 1 HOUR AND TURN IT BACK ON AND THEN SET THE THERMOSTAT TO 1 WAITE 20 MIN. SET TO 2 AND SO ON. IT STARTED WORKING BUT ONLY FOR 1 DAY. NOW I HAVE CALLED BACK,A LOT GET NO ONE JUST MUSIC,CALL K MARK THEY SAID THEY ONLY HAVE A 90 DAY WARRANTY THAT SUNBEAM HAS TO MAKE THE WARRANTY GOOD BECAUSE THERE NAME IS ON IT.IF THEY DON'T MAKE IT GOOD I WILL NEVER BUY ANYTHING WITH THERE NAME,SHAME ON YOU SUNBEAM BUT I'AM ONE THAT WON'T LET THEM GET AWAY WITH IT.THEY SHOULD HAVE A RECALL.

PS,WHEN WILL THE EMPLOYERS WHO MAKES YOUR NEW CAR HAVE TO MAKE THE WARRANTY GOOD? WHEN THAT HAPPEN YOU WOULDN'T BUY FROM THEM WOULD YOU.

THESE SUNBEAM WATER DISPENSER ARE WARRANTY BY PRESTIGE HOME COMFORT' LOOKED IT UP SUNBEAM IS NOT LISTER HU'OR I COULD NOT FIND IT.YOU TRY GOOD LUCK.WE NEED TO GET AHOLD OF THE PRESIDENT OF THE STORE THAT SELLS THEM AND SEE WHAT THEY THINK OF THIS.

We just received the sunbeam cooler listed above by everyone and do not see anything on the top of the cooler that pierces the bottle. There is a strange 6-7" probe-like thing lying inside the opening in the top. It doesn't look like it attaches to anything. There is a hole on one end and a disc running around the centre. The manual is useless. I do not see how you can mount the bottle and where the bottom of the bottle can pierce on anything. There is a flat disc that you turn counter clockwise. Can someone help? Thanks

Oh Yeah, forgot, we just received the thing for Christmas. I think my sister wasted her money for us. I think there must be parts missing as really, I do not see where the bottom of the bottle can be pierced on anything. Haven't mounted the bottle as we don't want a mess if this task doesn't work.

Well go figure. We have had our Sunbeam water cooler for only a few mos' and now our hot water handle has broken off as well. We should have known from the start. The first cooler we bought would not produce cold water so we took it back to exchange it. Why didn't we realize then that we were buying a lemon? The water still barely gets cold and now we have a broken hot water handle. The first time we called the 877 # we waited on hold for literally hours and never did get through to anyone, when we called back and finally got through we were told the handles were on back order and they should be in around Jan 2, and to call back then to order. What kind of service is that?

my sun beam water cooler has a basement smell and taste.what can i do

For those with handle problems, try this link:

http://www.waterfiltersonline.com/detail.asp?product_id=Faucet_Cooler

Can be used for both male/female connections.

For those of you having difficulty loading water bottles on this cooler: You need to have a cap on the end of your bottle that contains a smaller inverted post with a smaller cap on it.

I got several off of empty 5 gallon water bottles at work. Simply put this on the end of the bottle after filling it, or make sure it is on any new bottle, and place the smaller inverted opening on the post. The weight of the filled bottle will forced the small cap on the inverted post off and the bottle will fall in place with no spilling.

The small cap should stay on the top of the post and will snap back onto the inverted post when you pull the bottle off.

To all of you who say that they have a bad taste in the water. Please check it out. We did and the section or funnel that holds the bottle upright can be twisted off and it is a bit of a hassle to do. Needless to say we did it and to our suprise we found mold growing there. So the one person who said that the water smelled like a musty basement may have the same problem. I am so mad cause this is the second one that we purchased. Our first one just died on us. I am worried that the mold or spores from the mold can cause us to be sick. Ours has a small fridge at the bottom and it is nothing but a pain in the neck. This may be the cause or culprit for the mildew in between the sections.
I was curious if the other people complaining of a bad odor in their water had a frig at the bottom too. Please let me know . Also does anyone know if you can disable the frig and use it as storage instead. can't seem to find out how to do this.
Thanks

I got a brand new Water Cooler Yesterday and just as soon as i went to make a hot chocolate with the hot water nozzle and it snapped off i think there is something wrong with the cold water and I was not able to figure it out but i would like to try to fix the problem if I can. The thing is though whenever I go to the site and type in this seria;l number 1014396 nothing happens and same when I try to type in the model number
YLR2-5-87H3 and once again nothing happened. I would like to know why this is I think it is a 2000 model if you or anyone else could help me out i would like to get my hands around a manual for this model! Thank you!

I bought my cooler in June 2003 and it worked fine till now. The hot water doesn't heat up so I only have cold and room temp. The little fridge works fine too.After waiting for customer service for over 20 minutes, they told me to restart the machine after unplugging it for one hour. I tried that but of course it didn't work. I asked the girl what to do in that case and she told me the units can't be repaired! I find that hard to believe. Wish I knew an electrician! The manual (which I still have) even gives the specs! Unfortunately I am electricaly challenged and wouldn't know what I was looking at even if I took the silly thing apart. Anyone know a good (cheap) electrician?

my sunbeam water cooler dumped five gallons of water on my hardwood floor. the problem was the top gasket was warped.appears to be heat damage, just glad it did not burn my house down. I am a lucky one, walmart replaced mine with a sunbeam unit that has only tap and cold, maybe they had to many returns on the one with hot water. I will definitely buy a different brand next time for sure.

those of us who have experienced the marval of technology provided us in the sunbeam water cooler should know these simple facts;
due to the factory set temp on the hot water the ring or casket is doomed to warp and couse leakage.
solution; replace and turn down the hot water thermostat.
also; due to the factory set cold water temp a freeze-up consisting of a round block of ice forming inside of the cooling basin blocks the flow of cold water.
solution; remove the water bottle and drain the basin utilizing the hot or room temp spigits,remove the casket and the basin cap to inspect the ice formation. here I usually pour hot water into the basin aiming around the outter walls of the basin to free-up the ice from the metal basin enough to remove the large donut shaped ice cube. be sure and turn off the cooling unit in the back to stop new formations due to re-freezing the water as you thaw it.. turn the temp down and the problem should be recitified.

I too have had a few problems. First the plastic base was cracked and Sunbeam did not have any replacement part available. I would have taken it back to Zellers but their over 3 miles from here.A metal insert was made at a shop here and all went well for a 1 and a half. Now the cold water tape has broken. I have drilled it and inserted a brass pin, which fixed it for now.
Not able to locate anouther for this cooler.
Works good. Never used the hotwater option, so all is well there.

Finally...got hot water tap replacement after calling yet again!

Noel

SENT ALL THEY ASKED FOR WHEN I CALLED THEM ABOUT THE WARRENTY THEY ARE SOPOST TO SEND ME A REFUND BACK WILL LET YOU KNOW HOW MUCH AND WHEN I GET IT IF I GET IT. IF IT ONLY HAS A 90 DAY WARRENTY THEN IT SHOULD NOT SAY 2 YEARS.THIS IS THE US WHY DON'T THEY MAKE IT GOOD.SUMBEAM

Does anyone know where I can down load the
maual for Sunbeam water coolers

I mean "MANUAL' Thanks

Can you find it on http://www.sunbeam.com/manuals.aspx ?

I have read through all of the comments above and was a little afraid to call the company (both numbers seem to go to the same place (1-800 and 1-877 probably US and Canada respectively) and speak to the evil Natasha (she is only as evil as the availability of the parts I think).

My problem was a broken hot water tap handle. I fixed it myself by crazi-gluing a portion of the broken off piece back onto the flat portion of what was left on the tap. I cut off the safety lever and though I have young kids (3 and 6) I will tell them not to touch it. If that fails I was thinking of rigging (more glue) a popsicle stick to the top of it. I think that will work too. Vice grips and pliers should also work but I need those in the workshop occasionally.

I tried ordering a new tap from Nicholas when I called the number but said they were out of stock (right now) and would not take my order till they received some stock. It sounds like they are learning from blogs like this. A good sign!!

I told him to go read this blog so he understands people's issues and has a good answer for all of them. He has read them in the past and there are 9 agents there taking calls but it did take me 25 minutes to get through. I am a call center manager and he reminded me of the call peak times in all help desks. Monday is the busiest (people reading this blog I expect on weekends. Mornings are busier than afternoons and Wednesday and Thursday are slowest and you might not wait at all!!

I asked about the warping issue where the bottles sit and he said it might not be good to have the heater on all the time. I did not like the thought of electricity being used all the time so I stuck a timer on so it is off for 12 hours a day. He thought that was a good idea.

Mold should not occur if the device is in a kitchen type environment. If it is in a garage or anywhere where bacteria/dust/dirt might get into the unit easily. To rectify you flush vinegar through the unit and CLR if vinegar does not work. I have not experienced this yet.

He told me how to take the taps off (twist off the top portion when the unit is empty of water) and then sent me a manual (instantly) at my request (1MB).

I inherited the device from my Quebec based Grandfather. I live in Ontario and love a device that combines several things into one. I marvel that it can do hot/cold/warm water and refrigerate my drinks all in one place.

Maybe the president will read my blog and send me a free tap (white or red). It seems all the other bloggers though displeased with the break consider it important enough to try and fix it after 2 or 3 years into its lifespan. That status should be reserved for a stove or fridge which might last 10 years but only heats or cools but not both.

A clever company might save the cost of all the calls (typically $10-$20 a call) and set up a website to send replacements for $2 or $3 and get design changes into production to stop putting JUNK into the market and ruining their name. Plain water has become a health conscious movement that has no end in sight.

We use the device 10 times a day for hot drinks and the same for cool drinks and an occasional pop. I hate waiting for a kettle to boil.

I've held for Sunbeam customer service for twenty minutes only to have a recording finally tell me that they closed five minutes ago, 5:30, AND 'THANKS' FOR CALLING. What idiot is in charge of this fiasco? I have three sunbeams and need three hot water knobs as they have all broken. No where can I find them. What should I do ? Please consider helping. Thank you.

Does anyone know where I can find replacement filters online? I've looked through the blog and tried all the mentioned sites and could not find the filter. My model number is ylr2-5-96h2.

HOW DO YOU DRAIN THE UNIT? I FOUND THE DRAIN PLUG BUT CAN'T GET IT OPEN.
THANKS

I always thought Sunbeam was a reputable company until I found this blog. I was looking for a number to order parts for our water cooler. I think we'll just pitch it and get a new one.....obviously not a Sunbeam!

I have a SunBeam water cooler, build by Elite....
This was my first and last Sunbeam water cooler.
Currently the parts are back order, the hot water nozzle for two weeks so they won't even take an older, which says to me this knobs are breaking off left and right.

Do not buy Sunbeam product would be my answer.

Bought one about a year ago. After about 90 days the cold water stopped being cold as the cooler only makes a weird noise. Today the blue handle broke off. After reading the blog I'd say it's about to become trash. I should sell the red handle on Ebay !!

My cooler Hot water knob brocke. I would like a part to fixsit

My, my the people you find at a water cooler blog...
I have had my water cooler for over 5 years, and it still provides good service; however, I don't use the hot water heater anymore. The hot water unit was staying on, and overheating the top of the water cooler.
When my (blue) cold water knob gave out, I swapped it with the (white) ambient temp. knob. That should hold me till I get a part ordered. I think I'll order two spares.
Here is how you prevent water from spilling when you change out the 5 gallon bottles. Place a 4 inch square of tin foil over the mouth and use a rubber band to secure it TIGHTLY. The water won't spill out, and the foil will get punctured when put into the unit. TTFN

Our hot water handle just came off! It never did seem to work properly...looking at these comments, I know I will never purchase a Sunbeam product again...so much for a company holding to a standard...

Wow... it's only been since JUNE... but they FINALLY sent me a replacement casket. How's that for service.

Hot water knob broke off..... sound familiar? Like others, I called here and there. Eventually I ended up with this number for Elite Classics: 1-877-383-6399.... expect 5 min wait, high volume of calls, agents on another call, please stay on the line... Funny, the mini-fridge feature in the bottom of the unit dosn't seem to work either... Sunbeam better beam itself up, as there seems no intelligent life there. What ever! Hey, afer 5 mins you get to wait another 5 mins, etc., etc., etc.....

Yes I got a letter from them, took forever and thats soomtime.I had layed mine away on lay away and when I went to K MARK AND got all the paper work,name, lay away date,pickup date.and sent that in. they want to know if I had the ext. warrenty.I said no.so that paper work is useless.I only had mine 10mo.before I had trouble with it.Thay said they had to have the reg.recipe when I Bought it.And they may send me 20 dollars to pay on a new Sunbeam purches.Now what do you think of that? I think I should have went some place ouce.And not bought Sumbeam.

Well, I didn't get to speak to Natasha but I did speak to a young man, after about a 45 minute wait, who tried to be helpful but apparently the replacement knobs are still, if you can beleive it, on backorder. I have solved my broken tap problem, temporarily, at least, by going to a local water store, called the Water Drop...I think it's a franchise. They sell filtered water, as well as several lines of water coolers. I asked if they handled Sunbeam and they did not. I asked if they had any replacement handles or spiggots and they showed me a box of surplus ones and I picked out a white one that would be described as "female" and it fit perfectly and works fine. There is no safety on it and it's not red but if it will solve the problem, maybe people should look for it. It sounds better than waiting forever for the backorder to arrive and then paying for something that should be replaced for free anyway.

- I totally agree with what you're saying. I wish more people felt this way and took the time to express themselves. Keep up the great work.

Andrea Jasperson
http://www.businesstelephonecenter.com

Hi I have a sunbeam cooler I just received today and the refillable filter jug has a crack in the bottom. I cannot find another. So for any of you looking for the filters there are three in my jug I am willing to sell. I am just going to buy the spring water. Thanks

Gone through three of these already. They all failed pretty quickly so there was no problem getting a replacement. No. 1 got really loud all of a sudden. No. 2 had its hot water lever snap. No. 3 dispensed hot water from all three taps.

We've brought one more home against all logic.

Actually, the price point suits us - anything with a real warranty is priced at around $300.

Wow,
I guess these are really junk. I have experienced many of the same problems. I have sent the text of this entire blog to Sunbeam to see if they respond. As one poster pointed out: if they were $20, I wouldn't care, but I spent $125 on this piece of junk! I would think they should be concerned about their reputation.

Chris

to get rid of the bad smelly taste of the bottled water, you must clean your system periodically. Aprx once a month. More if you use it contantly. here is a link that will tell you how to sanitize your system.

http://www.bnl.gov/bnlweb/pubaf/water/FS2_coolproced.pdf

i have checked other sites as well and they are all about the same. basically 1 tablespoon of bleach per gallon of water. fill your system with it and let it sit 5 minutes then flush 4 times after with clean water. you should also use the same "bleach solution" in your bottles if you are reusing them and refilling them your self. i had nasty tasting water and did this and now it is perfect. my system is the ylr2587h3.

hey my water taste like plastic how do you clean one of these cooler? no manual in box thks gerry

I have a very hard time when I go to replace the jug with a full jug. It seems that there should be a soft plastic cover with a rubber opening to make it easier to replace the jug. Instead I get water all over if anyone knows what to do please help. Thanks.

My Sunbeam Watercooler system like the one pictured on top of this page is giving off this weird smell that is emanating from the back of the unit. I own it for about 2 months now. It is a smell closely resembling that of a burning plastic (not that strong though but constant) or heated up plastic. I am scared as to the effects it can have with everyone in the house. Anybody has somewhat the same experience please post.

I bought my original Sunbeam water cooler 4 years ago and have just recently replaced it two months ago with their newer stainless steel model. The only problems I have ever had with these products are the taps, and that's because my family broke them. The taps don't break by themselves - people break them.

When I called the 1-877# for replacement, they told me that they were on back order and if I cared to I could call back in a month or so to see if they have received the parts from China. I don't like having to wait for this product but its not the customer service agents' fault if they don't get parts from China on a regular basis.

AMAZING.............

reference: Nov 20, Nov 22, and 2-3 more above.

I actually received my replacement part today. Hey, it's only been 6 months since I called...
...
...
...
Great customer service............not.

I also have a Sunbeam water cooler and this is the second time I have had broken spigots, I also will never buy another Sunbeam product. I am going to try to order another spigot. good luck to me. thanks to all for the comments I thought that we were the only suckers.

DON'T BUY A SUNBEAM WATER COOLER UNLESS YOU LIVE IN CANADA!!

I bought a Sunbum water dispenser in Sept of 05. In Dec. the hot water dispenser handle broke. I called the number on the warranty and was told it would take 6 weeks for them to send a new one. It finally arrived and surprise! It was the wrong one. I am still waiting, and it is now March. I am quite frustrated and would never have bought this water dispenser if I had seen this web page first!

I. SYMPTOM:
I presently have a Sunbeam water cooler with the hot water tap option. I have had the unit for over two years and the hot water feature quit working. The hot water tap now only dispenses room temperature water.

II. FAILURE:
I noticed the manual has a wiring diagram which is slightly inaccurate, but close enough for trouble shooting. I found one of the two thermostat devices had failed (KSD301). Since the schmatic was slightly inaccurate I was unable to determine if the failed conponetnt was the low range 85 Degree C. or high range 95 Degree C thermostat.

III. RESOLUTION:
1) I tried the web for the failed componet number KSD301. I got hits on the components manufacturers, and quite a bit information on the component itself. However, based on the manufacture info, the compnent is produced to the end users specifications for temperature. I was unable to find distributers for the component with off the shelve specs/values.
2) I also tried the Sunbeam service number 1-877-383-6399 number which is a company called Elite Classic based out of Canada. I was told they don't sell internal parts. This company is also the company that designs and produces the water coolers.
3) Basically it appears there is no resolution from Sunbeam for an out of warrenty internal failure. I guess this appliance is considered disposable, I'll keep looking though.

SUNBEAM SUCKS. I need a hot water spigot and cannot find one. Called Elite Classic based out of Canada and was told to call back in a month, they may have some. This really pissed me off. They would not even put my name on a back-order list. This pissed me off even more. Companies like this make you do bad things, I bought a new one at K-Mart, traded spigots and took it back as defective. Sorry Sumbean, but you deserve it.

Water Leak. I had a bottle of water leak all over the floor once. These work off a vacumm to keep the water in the bottle. You pull the lever, this lets water out and air in. Works great unless you have a hole in the water bottle like I did. It was a pin hole. It did not leak sitting on the floor but it would not hold a vacumm and nature took over. By nature, water flows to the lowest point. i.e. the floor. So check your bottle for leaks.

I've had my unit for about 2 years and it worked fine until December 2005. The hot water handle broke and shortly after, the cold water side started leaking all over the place. I placed an order with Elite Group Inc. in Montreal Canada for the replacement valves on Dec. 27. I was told it would take 13 weeks (CAN YOU BELIEVE THAT!!!) to be delivered. We are on week 11 - we'll see if it shows up. I think it's interesting that the charge went through on my credit card immediately!!!! Other than this, we have had very good luck with this unit. Very hot and cold water. No bad smells. Just CHEAP HANDLES!!!!

Does anyone know where you can buy the two pack replacement filters for the Sunbeam Water Dispenser? We have one in our office (as above with hot, cold & room temp). It is about 2 1/2 years old. None of our local stores carry the filters anymore & so far I haven't been able to locate any online. Thanks in advance for your help.

We have the Sunbeam YLR2-5-90CH3 and it leaked a third of the bottle all over the kitchen floor. We don't use the hot water tap so ours never had a problem with that. We've had it since September 2003 and apparently the warranty on it is 2 years so no more warranty for us. After reading the posts on here, I am convinced that it's not worth my time to get this Sunbeam repaired. The 1-877-383-6399 person couldn't even tell me where to get this repaired other than to take it in to wherever they fix fridges. I was on hold for about half an hour. Well, I looked in the Yellow Pages and most places will only do in-calls it seems. I had followed the 1-877-383-6399 person's suggestion of:

1. Unplug
2. Let sit for an hour
3. Drain water

But it started leaking again within the hour.

If you check the Sunbeam J1000 Water filtration system containers the boxes they are in have Sunbeam in large 2 inch bold letters white over wide red band on 3 sides and top of box with Sunbeam water filtration system on 4th side .
On the very bottom of the box in small print this is the only place where you will find the words.
Elite Classic
Now you know why they are hiding their name under bottom side the box?
This should be enough to tell customers everywhere what name products NOT TO BUY .
No filters available in stores where containers purchased what kind of company service for customers is this? gimmick........
When calling Sunbeam they were far from nice with over 45 minutes wait for Elite Classics I hung up.
Marylou

Does Class action lawsuit sounds fine? Well, although this idea may be too much but for a business like Sunbeam who has a great reputation, they should whenever they let their name be used for a purpose be aware that it does not fall in disrepute such as this. People are obviously being taken for a ride and Sunbeam doesn't even care at all based on all the postings that are in here. How much Sunbeam makes from this, we can just imagine, but it has got to be lots.

Well, I have an update on this post of mine. It turns out that it was the damn bottle that was the problem and not the Sunbeam water cooler! I bought another Sunbeam (I tried to get something else, but was not successful) and used the same bottle and sure enough, it leaked all over the kitchen floor again! So, to repeat, it was not the Sunbeam that was the problem, it was the damn water bottle.

> We have the Sunbeam YLR2-5-90CH3 and it leaked > a third of the bottle all over the kitchen
> floor. We don't use the hot water tap so ours > never had a problem with that. We've had it
> since September 2003 and apparently the
> warranty on it is 2 years so no more warranty > for us. After reading the posts on here, I am > convinced that it's not worth my time to get
> this Sunbeam repaired. The 1-877-383-6399
> person couldn't even tell me where to get this > repaired other than to take it in to wherever > they fix fridges. I was on hold for about half > an hour. Well, I looked in the Yellow Pages
> and most places will only do in-calls it
> seems. I had followed the 1-877-383-6399
> person's suggestion of:

> 1. Unplug
> 2. Let sit for an hour
> 3. Drain water

> But it started leaking again within the hour.

> Posted by: Toby D. at March 21, 2006 11:31 PM

Just purchased Sunbeam cooler. Water has a plastic aftertaste. Has anyone experienced this?

I trashed my cooler for a warped casket. Can't get parts. Have 3 YLR2-5-87H2 or 3, (don't know, tossed it) handles, one blue, one white, one red. They twist right out for replacement. You pay postage, you can have em. 1st come 1st serve. email mbcljm@yahoo.com. 3/27/06 Its exactly like the picture at the top.

A river ran through....how I wish I'd seen this blog before purchasing the cooler pictured above. I've had the cooler less than two months...there I was sitting in the living room watching TV relaxing and next thing I know the water is pouring down the hallway to the front door,running under the kitchen cabinets and into the basement. What a bloody mess! How many people have to suffer with this shitty product before Sunbeam stops the madness and tries to regain their image?! Purchased it at Home Depot...they're getting it back! By the way, I live in Canada and the service from Elite is just as bad!

I purchased a sunbeam water cooler on friday march 31st from home depot and brought it back on sunday april 2nd. the water tasted so bad i didnt know what to do. first we used a 12oz glass to flush it out like the instruction said that was a waste of good water. then i filled a bottle half way and added about 3 oz of vinegar shook it so it would circulate then spent all day draining and refilling the bottle and flushing it with tap water (which isnt so bad anyway), then let it sit and low and behold it was just as bad as when i got it. what a bummer

what setting is the best for the coldest water - i like a glass of cold water not warm

i seem to get warm water from cold , what is the best cold water setting

Check this link for those with broken tap handles:
http://cgi.ebay.com/Replacement-handles-for-Sunbeam-water-coolers_W0QQitemZ7599092931QQcategoryZ40118QQssPageNameZWD1VQQrdZ1QQcmdZViewItem

By the way, I have the same problems, broken red handle and water spillage when installing the jug. Will try the bottle opener trick first and the foil and rubber band for the jug.

David Marcus said he has an electronic copy of the manual. Did it ever get posted to a web site? I would like to get a copy by e-mail, if possible, to the e-mail address rustybrick@gunschbunsch.com. Thank you!

Ladies and Gentlemen, I believe I have located the manufacturer of the taps used in the Sunbeam water dispenser that is driving everyone bonkers. A friend of mine has sent out an inquiry asking if small quantities are available for purchase, or could they please direct me to a US importer.

You should also know that in 2000, Sunbeam went on a major licensing campaign to license outside companies to manufacture products using the Sunbeam name, and as you already know, this strategy has caused some good and some bad experiences consumers who have depended on the Sunbeam name for quality and good customer support after the sale.

http://nbjiaji.hisupplier.com/exporter/215/bottled-water-dispenser.html

MOLD WILL MAKE YOU SICK - We don't take any chances. Precautions: 1. Before you tip your 5-gallon jug onto the water cooler, take a couple of minutes to sanitize the top of the water jug by use of some mild soap, a clean-dry rag or paper towel (not the sour dish rag or sponge). 2. Every 60-days perform a thoughrough cleaning. First, empty all the water from Hot, Ambient and Cold taps until you are sure that your machine is empty of water. Purchase two 1-gallon or three (1)-litre bottles of vinegar and pour them into an empty jug. Put the jug onto the water cooler and fill up all 3 reservoirs. Let the Vinegar sit inside the cooler for a couple of hours. Later start cycling the vinegar into some pitchers. Keep pouring the pitchers back into the 5-gallon jug and cycle the vinegar through a few times. It's important to run the vinegar through each reservoir for a while so that you know you have completely flushed out any mold. Also, you will be flushing out calcium deposits as well. Next, using tap water, fill up the empty jug and cycle the tap water through for about two or three 5 gallon jugs worth (using pitchers to capture the water). You get the idea.

Good luck. It's called 'maintenance' which is a novel concept for many people who lead busy lives. However, 'maintenance' keeps your machines and your health in good shape.

Scott

Warm room temperature water - check.
Water wouldn't come out of the taps - check.
Sporadic bottle-emptying major leaks - check.
Recurring iceberg in refrigerator - check.
The only problem we didn't have was the breaking off of the hot water handle. After reading all your comments, feel perfectly justified in trashing this unit. At least we weren't the only ones. Better than thinking our water cooler had it in for us.

Heh heh heh heh heh, snort giggle heh hee hee heh

Yeah, I have one

Heh heh heh heh heh, snort giggle heh hee hee heh

I recieved a heater/ water cooler for my cabin in the north last Fall and missed the small drain at the back of the unit. Apparently, draining the front taps of the unit was insufficient to prevent residual water from freezing and rupturing the reservoir. Everything else is intact and works well; however, without a good reservoir, the unit is useless. How do I go about getting a replacement reservoir for this unit?

Sounds like it may be impossible to get parts, a service company or any assistance from the comments that I have just reviewed. Any recent success stories. Help

877-383-6399 no. on hold forever/or find busy circuts. Purchased unit 1000/1001 3 yrs ago. After 1 yr could not get water much above room temp. Shut off hot and fridge switches and turned off fridge thermostat. Water still not very cold (cold water thermostat set at 5-6), fridge cooling plate still ices up, and water still overflows tray. I have finally given up and will dump unit!
Sunbeam should be held accountable! I will avoid them!
Burt

Our office has a Sun Beam Water Dispenser and like many above, our hot water handle broke. We keep calling to order a new one and they keep telling us they are out of stock and to call back. We've been calling since March and are thoroughly disgusted. Each time we call we are on hold for at least 15 minutes. Sunbeam should be held accountable. I know I'll never buy another Sunbeam product.

you can get replacement handles for the sunbeam hot, room temp and cold on ebay for like 3 bucks, made of aluminium by some 3rd party. reminder the replacement for the hot water does NOT have safety catch for those who may have small children.

As a result of Sunbeam's wonderful design (not!), I will be purchasing another brand soon. I have parts from a Sunbeam water cooler Model SA12587 I am willing to sell. The cold water canister developed a leak and is not fixable; I tried several times. All else works just fine. I am willing to sell the rest as parts. I have: complete hot water canister assembly, red and blue spigots, outer cabinet, top funnel assembly (casket?), complete chilling unit with circuit board and fan. Will ship. I live in Ohio. Contact me at k6862wj8@earthlink.net

Al

I purchased my Sunbeam water cooler at Home Depot some years ago. The hot water handle broke without using much pressure. I have been trying to buy a replacement part for some time without much luck. I have model YLR2-5-90HZ3. I definitely will NOT buy another Sunbeam Product. This is ridiculous. I had no idea until today how many people were having problems.

For those who have allowed the Sunbeam water cooler to freeze up without draining, using the small hidden drain in the back. The damage is probably the hot water section or canister which has the top seam broken and or misshapen from ice expansion. Possible solution: disassemble the unit and remove the hot water canister, realign and straiten the top of the canister (a hammer and small block of wood seems to work best); use a two part epoxy type glue or filler (JB Weld works great) and fill and reattach the top of the canister. (Soldering is very difficult due to the stainless steel construction. Reassemble cooler. Extra hint have a long handled philips screw driver to reach the screws which attach the front of cooler.

My knobs broke twice, I thought that my children were breaking it. I purchased serveral knobs to have for extra and so far it hasn't broke again. Two weeks ago I came home to find water all over the place. I thought that it was water that wasted while changing the bottles. I cleaned it up to find that the whole tank has water around it. so I drained it and started over the same day it wasted again. I was currently looking online to find a replacement of the middle part that the water jug fits on and I found this leak message. Thank you, there is no need for me to keep spending money on replacements parts if this is a leak that can't be fixed. Aug. 2006

we joun the rest hot water lever broke of 8 mouth it lasted cannot find part any help out there

I so wish I had read this before getting this water cooler. I have ALL the problems you all have had. I do not have a copy of the manual either. Does anyone have a copy they can email me? info@theothersidevintage.com

Just bought 2nd Sunbeam 0255 water dispenser from Home Depot. Water has plastic smell just as the 1st one we brought back. Says nothing in the manual about cleaning it. Thinking of bringing this one back and getting another brand, unless some one has a solution. This water tastes horrible.

I feel like a broken record here. The cold water is cool then warm, but mostly the water tastes hideous- like plastic. I will return this to Home Depot, but the box was damaged and we tossed it out so I hope they will take it anyway.
Lesson learned, Ozarka here i come.

Seeing that pretty well every couple hundred bolgs I've read have frustrated consumers with no customer support. I will tell you what I decided to do. Our cooler puked a gallon or so all over the laminate floor last night. I took the stupid thing apart to see what happened. Chances are good that your hot water tank has failed and either gushed of slowly dripped the source water into the fridge compartment. The galvaized strapholding the hot water tank and heater elements were completely rusted out! Heres what you do to get your water cooler going without hot water: (yaya I know why compromise...but hey, we hardly ever use that dumb red tap any way, the $60.00 per year you spend on energy on keeping hot water on hand just to use 15 cups for hot chocolate or tea....what a joke ===> use a microwave, just as easy.)

Any way, this probaly voids all warranty and such so use at your own risk. Take out the pastic componets on the top of the cooler so you can see the satinless cooling basket. Give it a wipe down, it will neeed it! Unplug the unit from the wall. Take the top 2 anodized screws out from the back holding the top cowel on. Take the cowel offand you will see the water cooling parts. Drain all taps to remove the water from the cooling basket. A drain for the hot water tank is on the rear right side of the appliance IT IS LEFT HAND thread, so turn clockwise to loosen. (I used vise grips and pliers for mine). drain all the water out of the tank and re-install the drain plug.
On the top of the cooling basket there is a small hole to supply the leaking hot wter heater. A rubber hose connects the heater to the basket. Pull the hose off from the heater inlet, pull hard there is a zip tie as a hose clamp. Take the hose and squeeze about 2" worth of household grade silocone into it. bend the loose end of the tube over and pinch it off with a zip tie or something. Tape the hose to the side of the basket so it will be above the water level to prevent leaks. Take the black wire off the hot water switch and tape up the wire with lots of electrical tape to prevent fires (important);thus disonnecting the heater elements to disable them.

Re install the cowel and two screws, insert the plastic bottle holding thingy and your off to the races. You will at least be able to have cold water and a fridge again.

You could now remove the red handle from the hot water tap and sell it on ebay for a mint!LOL

Whoops! :( Dont try this one at home kids, disaster, the hot water tank still fils up and will eventually leak. The sunbeam curse!

I last wrote on March 14th. At that time, I was 11 weeks into what was supposed to be 13 weeks till delivery of my handles. I originally ordered them on Dec. 27, 2005 and was supposed to have received them by the end of March. WELL, I just received them today -
August 23, 2006, even though I paid for them in Dec. 2005. IT ONLY TOOK 8 MONTHS TO RECEIVE THEM!!!!. WOW ---WHAT SERVICE. I'm just glad to have finally received them. Other than that, my unit still works just fine. Beware to new buyers - this is an ongoing problem with these water coolers.

I need knob for the cold water all of them is broken could you tell me how can i get replecement.
Thanks

I bought a Sunbeam Stainless Steel Water Dispenser Model #0266 from the Home Depot. The water has a plasticky taste to it. The unit smells like faintly like burning plastic. This unit is going back tomorrow! It sucks!

I am 100% with TraceyWHI. I just brought home a Sunbeam 0255 from Homey D and have he exact same problem, I have cycled through about 5 gallons of fresh water and still getan overpowering plasticky taste.

I have been searching for replacement faucets for my sunbeam water cooler and found this company.

http://www.waterfiltersonline.com/detail.asp?product_id=Faucet_Cooler

I just placed the order so I can't vouch for delivery time but considering all of the comments above about waiting 4 months for an official part i figure it's worth a try.

Robert C, please post whether the replacement faucets that you ordered actually work correctly when you get them.

My coolers cold bottom broke.

i bought a water cooler at a garage sale, lo and behold, no manual.I cannot figure out how everything goes inside. can someone please send me a manual for sunbeam combo water dispenser serial # YLR2-5-87H3 MODEL 0144 OR 0177 .. THANKS SO MUCH

sorry heres my email address connie_baby67@hotmail.com

we also purchased this same model and the cold faucet handle snapped off and now leaks water out. we will not be buying another sunbeam.

I am looking for replasement filter for my system Model # YLO. 7-83A. It the system that sits on the counter with only warm and cold handels. If anyone can help me on getting a filter I would be greatful! Thank you!

Yeah, Sunbeam, hot water lever, twice broken now... getting frustrated...
Can't they make something a little more solid? It'd be worth paying a little more...
What am I talking about??? I've already paid!...
:(

My red hot water knob has broken, I noticed a lot of complaints about the knobs. I just contacted the 877 number listed on the back of the cooler, My unit is only one year old, the guy tells me that it is no longer covered under warranty. I asked if there was any good will on the part of the company to replace a defective knob due to a design fault(they all seem to break around the same time)he told me that no such good will exists. If you want a cooler for a short term (one year or less),this cooler is great, if you want it around for more than one year then buy something else.

It seems the broken hot water lever is the norm. Mine just broke after about 18 months. I called that 877 number and was on hold for a little while when this very rude gal came on and told me the lever was on back order until the end of October at which time I needed to call back and pay for my order. I asked her if she could take my info and put me on the list for a replacement part and finally she said she could. Probably really didn't but I will call back in the end of October and check on the part again. I will never buy a sunbeam product again. No customer service and unreliable appliances!

I was wandering if Robert C ever received his red lever from that waterfiltersonline.com place?

I also have a Sunbeam model # YLO.7-83A , and can't find a replacement filter ANYWHERE! I bought NEW at Kmart, so what's the big deal with Sunbeam offering replacements! So frustrating, NEVER AGAIN! Bye Bye Sunbeam! Any help : Junkmailx@mac.com

I have read all the notes about the awful tasting water. We bought our cooler back in April and no-one will drink from it. I was going to try vinegar. Its almost a petroleum taste. Any ideas?

I should have shlepped it back to Home Depot but was too lazy and now I am thinking of trashing it.

My company purchased Sunbeam water cooler without a hot water dispenser about 8 months ago. Model # YL2-27CH2. The water has been tasting funny for a while and now the cold water dispenser is not working properly, the water is coming out room temperature. I was on the phone with the 1-877 number and I have not been able to get in contact with anyone. I'm trying to locate the manual. Could anyone tell me what i could do in this case and if you have the manual could you please forward it to me at tkiernan@ficompanies.com. Thanks

I am looking for a couple of cold water taps for our cooler. I also want to thank you for sending us a hot water tap so quickly when it broke while still under warranty. We really love our cooler and have only had tap problems with our cooler. Hoping that we can buy some new taps. Sincerly yours Dorothy

WHAT YOU CAN DO IS BUY 4 OR 5 OF THEM THE SAME TIME,AND THAT WAY YOU WILL HAVE SOOM PARTS OR DO LIKE ME SEND IT TO THE DUMP AND GO BUY ONE THAT DOESN'T HAVE Sunbeam name on it.thates the best way out, and it will save you soom money and a lot of stress. WILLIAM

Ihave a Sunbeam ylr2-5-90hz3 It is about one year old.It has started a leak.I have not stripped it yet,but i notice from the rear of the dispenser at the top, the water is flowing down the foamalite to the floor.Can somebody tell me what is the problem. thanks.

We too have a broken hot water handle, but after reading through some of these decided not to order a new handle. We'll just continue to unscrew the white band (counterclockwise) a little bit until the hot water comes out then just tighten it when done.

I bought my sunbeam water cooler from Home Depot and brought it back the next day, the water had a plastic taste to it, I tried flushing in out twice, the bad taste would not go away, I guess I was lucky I got a full refund, and I didn't have it long enough for anything to go wrong

You all say that you found an answer i have broken nozels WHAT IS THE NUMBER OR WEB SITE???????????????????????????????????????????????????????????

I have tried numerous times to reach you by phone. I need a replacement hot water spicket. Please contact me by phone 1-509-525-6745 US or e-mail jsmiley10@msn.com. Rush.

Thank you. J. Smiley

I just spoke with a Sunbeam rep. "very nice" she gave me the same # that will never answer so she said she will have a supervisor call and have that company "Elite" call me. She said to put this info. on this site... call Sunbeam appl/products 800-458-8407 and they will help you get what you need.

Well the company Elite called me just as Sunbeam said. The filters that I paid $11.00 in the store are $20.00 through Elite. Does anyone know where to get them cheaper? The lady at Sunbeam said that they are checking out this Elite company, sounds like trouble!!!!

The metal taste cannot be from mold or not cleaning the unit. It has been like this since I opened the box and ran the 12 oz. of pre-water through unit. My kids cry that they can't drink the water it tastes so bad. The metal taste is so strong it is gagging. I, too, have tried flushing etc. Can someone suggest a solution? I'll trade you a handle!!

Got in touch with customer service...finally. Told me to mix 2 cups vinegar with 4 cups hot water and cycle through. After cycling what must be easily 2 gallons of water I cannot get rid of strong vinegar taste. While this is better than the metal taste, I am beyond frustrated. I ordered a new water dispenser today from a much more reputable company. Will never do business with these knuckle heads again.

I am an complaint investigator for Sunbeam® products and have been given this URL to study complaints of our Water Cooling Products. To formally get someone who can help, the best route would be to go to the following URL: http://www.sunbeam.com/contactinfo.aspx?compid=1
Using the phone numbers on this site will only get you to a call center where little is known by the agents there about our line of water coolers. I will continue to monitor this site and answer any questions I can in helping to aid you in repair or replacement of your faulty equipment. Please start off your posts with:

Dear Sunbeam® Rep

so I know which questions to answer. The President of Sunbeam® Products Inc. has also authorized me to give a direct line to contact a business representative such as myself in the case of needing to talk directly to a representative for small businesses who use our products. Thanks for all of your concern.

J. G. Montgomery
Consumer Investigative Agent
Sunbeam® Products Inc.

I am going through the same thing as all of you
i have had my cooler for just a little over a year
first my cold water tap would only drip so i traded it with the room temp tap,then the handle
broke in my hot water tap so i made a good tap from the two, now the last handle broke, all this time i have been trying to get new taps anf have
had no luck, you would think all of us could get a lawer to file a class action suit on the company
anyone have any ideas?

i don't know about you guys....but my sunbeam water dispenser hasn't break down on me. i've had that shit for almost 3 years.....i think it's how you take care your stuff....thank you

Dear Sunbeam® Rep

WET feet walking across my kitchen floor this morning. I have a slow leak in my stainless steel cooler.... contact info on how to get this fixed would be very helpful (if you are telling me that the "help line" is not the place to start.

Thanks

Matt

Hello:
I last talked with Nicholas about some needed parts. The reservation number given to me is 37-97724. Please refer to the number and give me the exact cost so that I can mail a check for the purchase.

Thank you.

I.too broke a hot water handle, but bought one on ebay: http://cgi.ebay.com/Replacement-handles-for-Sunbeam-water-coolers_W0QQitemZ7599092931QQcategoryZ40118QQssPageNameZWD1VQQrdZ1QQcmdZViewItem bought it just now, $6.96 including shipping, will update when recieved.

Well, my cold handle on my Stainless steel cooler broke yesterday. This item is not that old and should by no means have broken with the amount of pressure applied. I just called the 877-383-6399 help line. They said they would ship out a replacement. Given the length of time some of you have waited, I am not holding my breath for a speedy delivery. Sunbeam Rep: if you could monitor Reference number 33-112-967 that would be great

A Better Approach - perhaps?

Have been reading comments and empathizing. Bought our cooler about 3yrs ago, with no problems so far. The recent post from the Sunbeam mgr. seems hopeful. Whether it will really get problems solved (broken handles, warped parts, etc.) remains to be seen. In the meantime:

1. On the hot-water handle - breakage and replacement (and the company's lack of prompt response) seems to be the most common issue -

I haven't broken ours (yet) but certainly wouldn't replace it with the same defective part. Instead, why not try taking the broken spigot to your local hardware/plumbing supply and simply replace it with a small brass water valve with the same thread/pipe size as the spigot? There are many kinds - and, if your not familiar with this kind of item, your hardware sales person can certainly match it with with a female supply valve that fits. Very small ones are used to hook-up in-line water purifiers and for other water-supply applications - you simply need to match the diameter and thread-size. Some of them have easy quarter-turn handles. It shouldn't cost more than three or four dollars and should last forever. Yes, not the 'factory solution' but why bother with something that's proven to be defective (both at the item level and with the company that should have solved the problem)?

2. Cleaning - Mold and dirt can be serious health risks with respect to watercoolers. Watercoolers have been identified as a major source of disease in FDA/EPA reports. I run a 50-50 bleach solution through the system every 3-months. I also clean the spigots, catch-tray and probe area with undiluted bleach (and don't forget to run a small bottle-brush into the spigot and clean that thoroughly. Rinse by flushing with 3-4 gallons of clean water. If a slight 'bleachy' taste remains it won't hurt you and should disappear in a day or so - or simply flush until clear (an additional five-gallons of tap water should do).

3. Mineral deposits. We avoid this entirely by using water from our RO purifier. That, or distilled water have no minerals and, therefore, no problem with buildup (& the myth about RO/distilled water leaching minerals from your body is just a lot of whooey promoted by people selling "alkaline" water systems.) Anyway, hasn't been a problem.

We haven't had any of the other problems like icing-up or split seams, etc. If we do, then (considering the frustration of dealing with repair/replacement) I will certainly dump the machine in favor of one with known reliability and good service/parts reputation. Sunbeam/Elite certainly does not appear to fit that description.

Hope this helps someone avoid the frustration and hair-pulling that some of you seem to have experienced. Life should have as few 'Natashas' in it as possible.

may your handles stay solid and your water cool,

Red

i have a sunbeam cooler and it taste and smells of mildew and mold what can i use to clean it, it hasnt been used in a while.and how do i clean it do i take the whole thing apart and how and how to put it bk together,also how do u clean the part that the water comes out of the part that u push to dispense the water.

I have the same unit with a broken cold water knob, just a few minutes ago the unit blew up with a bright flash and instantly blew a slow blow 15amp fuze. I want this out of my home! Going to Home Depot tomorrow

I too have been experiencing problems with the
sunbeam water dispenser. Hot Water handle broke off. Sometimes the water be room temperature and sometimes it's cold. What is really going on with this company selling products that aren't worth the money you spend.

We've been stuck without any cold water at all. You turn on the switch and the light never comes on and now the white AND the blue taps give room temp. water. Sunbeam says the closest repair center is MILES AND MILES away but they don't handle these things, so looks like another dump will have yet another one of these jokes heaped on it...

I'm going to try to contact Sunbeam, but am wondering when the handles are going to break or our kitchen is going to flood...maybe it's better to trash it while we're still lucky...?!?!
:^(

I bought a sunbeam water cooler about 2 months ago from home depot. The water has a funny taste and I have tried everything to clean it out. I even used bleach. Also the water only drips out. Is there a number I can call the company.

Hi,
We too have bought a Sunbeam water dispenser from Home Depot that is only 5 days old and the water has the worst taste to it even when heated. We tested to find out what it is and after filtering the water through a brita it tastes much better but I'm not going to filter each cup after purchasing a dispenser. So if anyone has an idea please let us know.

Dear Sunbeam Rep:
We bought our Sunbeam water purifier from a local store but have been unable to get replacement filters for it. Is there a place in Portland, Oregon to get the filters or some place to order them? Have called several times and were told that we should call back in six weeks and that they could possibly tell us at that time where they were handled but would not guarantee they would have the info. We also have a broken red hot water handle. Thanks
Dana

Anyone want a free replacement hot water tap?

Mine broke a year ago and I finally gave up on getting parts from Elite, so I threw the dispenser away. Wouldn't you know it? The replacement parts arrived today!

send me an email & I will send you one for free. I have two to give away.

Merry Christmas!!!

Jane in Chicago
jhansen389@aol.com

The thermostatic control does not turn off the unit when the water is cold. I think I need a new thermostat to control the compressor and shut it off when the water reaches temp. Unit is a Sunbeam Model YLR2-5-90H23. l.douds@verizon.net

i have the same model .. now the filter is about time to change for replacement.. anybody know where I could get replacement filter or any other similar filter i could use..?/
appreciate any feedback

I HAVE GIVEN AWAY THE TWO HOT WATER TAP HANDLES I HAD...BEST WISHES TO EVERYONE ELSE WHO IS TRYING TO GET SATISFACTION FROM SUNBEAM...AND GOOD LUCK!

JANE IN CHICAGO

I just bought a sunbeam water cooler and the water taste horrible. I'm taking the unit back. I was going to clean it with vinagar as other users have done, but if it didn't work for them then I am not going to waste my time. DO NOT BUY FROM SUNBEAM.
Kevin

Has anyone been successful at removing the terrible taste?
It's a brand new cooler. I've ran gallons of water through it. Also tried filling it with a white vinegar solution and letting it sit over night. After flushing it out the next day, it tasted vaguely like vinegar for a few days, but then the nasty plastic taste came back.

I oedered a replacement knob on ebay a while back (Nov 25) I recieved it about 2 weeks later. It's OK, but I replaced the hot knob w/ the room temp knob, and used the replacement on the room temp because I don't use that one so much. It works OK now.

Bought one for Christmas - Lights don't work & cannot get rid of plastic taste. Wish I'd seen all this before I purchased. Going back to Home Depot this week.

My Sunbeam water cooler taps snaped off where can I get replacemants?

who carries replacement filters for the sunbeam water cooler mod ylr 2597 hzl2 or L2

Bought sunbeam water dispenser at home depot followed installation step by step and very disappointed in this model 0282. the water tastes terrible. there is a plastic taste to the water. also as soon as you come into the house you smell plastic. called the 800# they said its normal and to use vinegar and hot water and to flush it out. WELL I DID AND IT DID NOT WORK. AFTER WASTING OVER $100, HOURS OF SETTING IT UP AND FLUSHING IT OUT TWICE AND PUTTING IT BACK TOGETHER AND NOT TO MENTION WAITING ON HOLD FOR CUSTOMER SERVICE FOR SEVERAL MINUTES I WOULD HAVE TO SAY THIS COMPANY IS RIDICULOUS AND SOMETHING SHOULD BE DONE. HOW CAN A COMPANY MAKE A PRODUCT TO DISPENSE WATER AND THE WATER TASTES BAD THAT MEANS THE PRODUCT IS A FAILURE AND SHOULD BE TAKEN OFF THE SHELVES. I AM GETTING MY REFUND AND MOVING ON PERIOD. ALSO IF ANYONE CAN GET IN TOUCH WITH OSHA OR THE EPA TO SEE IF THIS HORRIBLE TASTING WATER IS ACTUALLY HARMFUL TO ONES HEALTH THAT WOULD BE A GOOD IDEA.

I HAVE SUNBEAM WATER COOLER AND THE KNOBS FOR THE HOT&THE ROOM TEMP. HAVE BROKEN OFF. WHAT I,NEED TO KNOW HOW DO I ORDER PARTS FOR MY MACHINE AND WHERE? SO, PLEASE LET KNOW IF THEIR A CATOLOG THAT I GET FOR THIS? THANKS,GOEGRE

My knobs on the cooler broker off, do you know where i can purchase the new knobs (parts). Thank you.

My cold water knob broke have tried to call number in manual tried at least 25 times unable to talk to anyone. Would like to order a new knob. Merrill Bresett 32 Woodlawn Ave Massena New York 13662 315-764-1238 in the Morning.

I just bought a water dispenser and I can not fine a water bottle with a "piercing" cap. Can I use a regular 5 gallon bottle with this unit? Or can I buy cops that have the piercing cap?

guner479@aol.com

We have the Model YL2-27CH2 got at Home Depot in Aug 2006 for $60 on sale - as for funny taste we just kept using it and it went away - we use a Greenway filter Bottle with it and it is fine (got it at Canadian Tire $40 with filter; replacement filters are $30)just don't overfill the bottle. Our only real complaint is the cold water not quite as cold as we like but called and were told to turn the brass screw counter clockwise to make colder we did got colder still not quite as cold as we like but not too far off. No taps just push button for cold and room temp. Hubby found yucky gunky moldy stuff on spigot this morning - oops gues I should have been cleaning a tad more frequently guess I'm dumping some water out. Other than my lack of cleaning it seems to work fine and I like the push buttons as my 16 month daughter isn't strong enough to push them in.

Go to your local water and ice store and they will sell you a hot water handle for like $1.50-3.00. I have had mine for 4 years and never had a problem. But my grandaughter was messing with it and i needed to replace it. Only because the thing you push down broke. It never leaked so i consider myself lucky. My husband just asked the cashier and wallah it was quick and easy.

Hello, I need to purchase the knob for my water cooler. I have the triple function one model#311/312.
My home numbe is 973-272-2222.
Please tell me where I could buy the knob.

Thank you
Miguelina

Hi I need to purchace some knobs for my water cooler model #ylr2-5-87h3 my hot water one snap and I also would like to know if I can buy more than one so I have them on hand, please email me back with the information, this is a sunbeam watercooler

I have the ylr2-5-90hz sunbeam water cooler and i got one for my parents, both purchased at walmart less than a year ago. Mine leaks slowly that i have to keep a rag under it ever since the 2nd month and my parents' hot water handle just broke last month. How can we get sunbeam to just recall and replace this junk already?!? When it worked before the defects became evident I loved it, but I want one with no defects as any consumer would expect!

CheleBe in Pennsylvania

Try this site for new faucet replacements. I would suggest doing anything you can to avoid going to the morons above. http://www.freshwatersystems.com/c-431-water-cooler-faucets.aspx

Hi all
We have been waiting for almost six month now for our replacement taps....we have switched the hot and cold taps and jury rigged them as best we can, but they finally gave up today. We now have a full cooler with no way of getting the water out. I went searching on the WWW and found this site and was amased on how many people for so long are having the same trouble.....even though Sunbeam doesn't honor their products and guarentee's....I will guarentee never...ever ...to buy another SunBeam product and I will mention it to as many people as I can....I don't get mad ...I get even in my own way

I need replacement water spigets for my Sumbeam Water Cooler, Model Number 1000/1001

We bought one of these infamous Sunbeam Water coolers several years ago from Home Depot. Worked fine for several years..until we moved. The unit must have gotten angry about the move and now produces no cold water. Hot and refrigerator sections work great, and only leaks from the fridge if I forget to sop up the condensation. Have tried all the suggestions listed in the blog to get cold water but to no avail. As we speak, it is sitting in the garage making hot water for tea and taking up space. Soon it will go on the back of my truck for it's final move....to the landfill. Last Sunbeam branded product I willever buy!

hi,
i have a sunbeam water cooler.
i need a replacement of a deep drip tray,
it broke and the # is 0147/0148.
could you please e-mail me to let me know where i could get one.
thank you hope to here from you soon.
2/11/07

I also have a Sunbeam watercooler... got it 2 years ago from Home Depot. Last week the red hot water tap broke. Getting a replacement part...hahahaha that's soooo funny - not a chance! So